At a Glance
- Tasks: Provide desktop support for hardware and software issues, both on-site and remotely.
- Company: Join a dynamic team in a Manchester-based tech company.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Make a real difference by solving technical issues and enhancing user experience.
- Qualifications: Experience with desktop support, troubleshooting, and Microsoft 365 products.
The predicted salary is between 27162 - 27162 £ per year.
Desktop Engineer Hybrid
Manchester Based Salary- £27162.49 Job Description As a Desktop Support Engineer, you will provide desktop support to company employees, both on-site and remotely, for any issues reported.
These will primarily relate to desktop and laptop hardware issues, software faults, email systems, telephony systems, collaboration platforms, and associated in-house applications.
Responsible for maintaining all IT equipment onsite and providing hands-on assistance to other IT teams and users based remotely.
General BAU tasks include, but are not limited to, ticket management, hardware and software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations.
Troubleshoot reported faults with Windows desktops, laptops, mobile devices
Maintain a high degree of customer service through face-to-face communication, telephone, email, and instant messaging support.
Gather and submit evidence in relation to quarterly and annual security policies, compliance requirements, and external audits.
Maintain close attention to Service Level Agreements (SLAs) and set clear expectations with customers.
Solve complex technical issues and actively participate in continuous improvement initiatives.
Device builds experience using MECM/SCCM.
S trong knowledge and hands-on experience in Active Directory (AD), Microsoft Entra ID (Azure AD), and Microsoft Intune, including user and group management
Support Microsoft 365 products and services.
Handle incidents and outages, and follow up with root cause analysis (RCA) and improvement plans.
Monitor and manage Incident, Service Requests queue.
Maintain accurate IT asset inventories and oversee hardware lifecycle management.
Support onboarding and offboarding activities, including user account creation, device provisioning, and access reviews.
Coordinate with vendors for warranty repairs, hardware replacements, and technical support.
Support Microsoft Teams, Exchange Online, Outlook, One Drive, Share Point Online, and other Microsoft 365 services.
Troubleshoot email, calendar, collaboration, and communication-related issues.
Support meeting room technologies, Teams Rooms, video conferencing equipment, and AV systems.
TPBN1_UKTJ
Desktop Engineer employer: Teleperformance
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