At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at a leading financial services company.
- Benefits: Enjoy a competitive salary, work from home, and great perks like discounts and wellbeing resources.
- Other info: Opportunities for part-time work and excellent career growth await you.
- Why this job: Make a real difference in customers' lives while enjoying a flexible work-life balance.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 27976 - 27976 £ per year.
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Why work with us?
- £27,976.00 Annual Salary
- Fully Work from Home Role
- Ideal for maintaining a work-life balance while still being part of a team
Details:
- Start date: 10th Aug 2026 - ongoing
- Location: Work from Home
- Shifts: Full time - 40hrs per week - working between 07:00 and 23:00. Part time Available – details provided below.
If you are interested in this shift pattern, please let us know.
Probity Requirements:
- Credit, Criminal, Sanctions and Fraud check will be completed.
- Must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history.
Part-Time Hours Available:
We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am – 5:30pm.
Part-Time Working Pattern (20 hours per week):
- Monday: 09:30 – 13:45
- Tuesday: 09:30 – 13:45
- Wednesday: Off
- Thursday: 09:30 – 13:45
- Friday: 09:30 – 13:45
- Saturday: Off
- Sunday: 09:30 – 13:45
*Please note that after successful completion of an assessment an interview via teams will take place*
Firstly, what you get from us!
- Perks at Work – Savings Discounts / Free Online Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor:
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them. We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience.
What you'll do:
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need:
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward-thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer-focused attitude.
Disclaimer:
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer:
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you; however, this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Advisor - Remote in Derby employer: Teleperformance
Join a dynamic and supportive team as a Customer Service Advisor, where you can enjoy the flexibility of working from home while contributing to meaningful customer interactions. With a competitive salary, extensive employee benefits including wellbeing resources, and opportunities for personal growth, we prioritise a healthy work-life balance and foster a collaborative culture that empowers you to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Remote in Derby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on us. Understand our values and what we stand for. This will help you tailor your answers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and experience, as that's what we're really looking for.
✨Tip Number 3
Be yourself! We want to see the real you during the interview. Show your personality and let your passion for helping customers shine through. Remember, we value emotional intelligence and collaboration!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Customer Service Advisor - Remote in Derby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since communication is key in this role, ensure your written application reflects your ability to express yourself clearly and confidently. Use a friendly tone that matches our vibe at StudySmarter!
Highlight Relevant Experience:Don’t forget to mention any previous customer service experience or roles where you’ve demonstrated problem-solving skills. We love seeing how you’ve made a positive impact in past positions!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and the skills required, such as excellent communication and emotional intelligence. This will help you tailor your answers to show how you fit perfectly into their team.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Practising your responses can help you articulate your thoughts clearly during the interview, showcasing your problem-solving skills and solution orientation.
✨Showcase Your Tech Skills
Since the role involves using technology and Microsoft Office, be ready to discuss your experience with these tools. You might even want to mention any specific software you've used in previous roles that could be relevant, demonstrating your tech-savviness and adaptability.
✨Emphasise Team Collaboration
Highlight your ability to work well in a team, as collaboration is key in this role. Share examples from your past experiences where you successfully worked with colleagues to achieve a common goal, showing that you value teamwork and can contribute positively to the company culture.
