Data Privacy Governance and Compliance Officer

We have an opening for an additional role within our UK Privacy Risk and Compliance team. Reporting into the Data Privacy Director, this role is a great opportunity for a dynamic and passionate person to grow or further develop data privacy (GDPR/DPA) skills in a leading BPO, working with clients and internal departments to meet legislative requirements through best practice data privacy and compliance standards and controls.

Responsibilities

• Application and ongoing maintenance of the TP Control based framework for corporate data privacy, Governance and compliance for the UK and Ireland, including but not limited to:
• Privacy Notices
• Record of Processing
• Consent Control monitoring, evidencing, upload and reporting
• Regulator POC
• Monitoring applicable laws and regulations and horizon scanning
• Record Retention
• Training monitoring
• DSAR Incident Management
• Contract review
• Vendor Due Diligence (oversight)
• Risk identification and mitigation
• Anti Money Laundering
• Government Demands
• Attending and supporting client bids and client due diligence (audits)

Skills and Experience

Essential

• Fluent in English.
• Integrity and commitment / self-driven
• Excellent communication skills
• Assertiveness
• Ability to engage and work well at all levels in the organisation
• Previous work experience in either risk, compliance or privacy.
• Strong analytical skills and the ability to apply critical thinking skills to a given problem or project.
• Strong influencing skills are a necessity for this position as you will be working with multiple functions within the country and region to ensure delivery of the global privacy, risk and compliance program objectives.
• Stakeholder Management
• Natural curiosity
• The ability to prioritise what is important with regards to data protection risk to mitigate those risks in a timely manner.

Preferred/nice to have

• Working knowledge of Data Privacy Regulations with a recognised certification or the ability to gain a recognised Certification within the first 6 months in the position
• Ideally has a working knowledge of Anti Money Laundering legislation and application

While you may not have heard of us, it’s likely you will have spoken to us at some point. We have sites in over 50 countries and we talk to customers in more than 66 different languages and dialects on behalf of major international companies. We’re really proud to say we are the biggest in the world. In the UK we operate out of multiple locations and provide a diverse range of contact centre solutions. You could call us experts in the call centre services industry. Whether you’re working in one of our locations, or from a clients’ own centre or even based in one of our International contact centres, Teleperformance can really offer you a world of opportunities. Our passion is what led us to achieve the number 1 spot in our market and it is also what helps our clients to achieve what once may have seemed impossible; delivering outstanding customer experience at every single opportunity. This is only possible because our people are transforming passion into excellence.