At a Glance
- Tasks: Lead and inspire a team of Customer Service Agents to achieve targets and deliver exceptional service.
- Company: Join a dynamic company that values teamwork and personal growth.
- Benefits: Enjoy a permanent remote role with opportunities for professional development.
- Other info: Be part of a fun, inclusive environment with great career progression.
- Why this job: Make a real impact by creating a positive and engaging team culture.
- Qualifications: Proven leadership skills and experience in managing teams effectively.
The predicted salary is between 36000 - 60000 £ per year.
You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills.
Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets.
Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction:
- Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently.
- Maintain effective control of all aspects of people management processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks.
- Become a knowledge expert in terms of the client’s products and services, full training provided.
- Proactively participate in and drive engagement initiatives within the wider TP team.
- Create a highly engaging, inclusive, positive and fun work experience for your team.
The Ideal Candidate:
- Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level.
- Demonstrable experience of managing multiple workflows to a set of targeted KPI’s and quality management.
- Confident in a variety of people management processes, such as absence management, 121’s, performance management and other employment related tasks.
- Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team.
- Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills.
- Customer Service focused and able to manage relationships with stakeholders.
- Consider risk implications in decision making through a good understanding of business activity, opportunity and threats.
- Excellent written and verbal communication skills with an eye for detail, spelling and accuracy.
Background Check Requirements:
- Criminal Record Check
- Credit Check
- 3 years referencing history
Team Leader in Dartford employer: Teleperformance
As a Team Leader at our company, you will thrive in a dynamic remote work environment that prioritises employee growth and development. We foster a culture of inclusivity and motivation, providing comprehensive training and support to help you lead your team effectively while achieving exceptional customer satisfaction. Join us to be part of a forward-thinking organisation that values your contributions and offers meaningful career advancement opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Research common questions for Team Leader positions and practice your answers. We recommend using the STAR method to showcase your problem-solving skills and leadership experience.
✨Tip Number 3
Show off your personality! During interviews, let your passion for team management shine through. Share stories that highlight your ability to motivate and inspire others – it’s all about creating that engaging culture!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Leader in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight your people management experience and any achievements in leading teams to success. We want to see how you can inspire and motivate others!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a team and how you can create a positive culture. Share specific examples of how you've coached or developed team members in the past.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you've tackled challenges head-on. We love candidates who can think on their feet and come up with creative solutions, especially in a fast-paced environment like ours!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Teleperformance
✨Know Your Team Dynamics
Before the interview, take some time to think about how you would lead and motivate a team. Be ready to share specific examples of how you've successfully managed teams in the past, especially in high-pressure environments. This will show that you understand the importance of team dynamics and can create a positive culture.
✨Demonstrate Problem-Solving Skills
Prepare to discuss real-life scenarios where you've tackled challenges head-on. Think about situations where you had to make tough decisions or manage conflicting priorities. Highlight your thought process and the outcomes to showcase your exceptional problem-solving skills.
✨Showcase Your Coaching Style
Since the role involves coaching and mentoring, be ready to explain your approach to developing team members. Share examples of how you've helped individuals realise their potential and achieve their goals. This will demonstrate your commitment to fostering a supportive environment.
✨Engage with the Company Culture
Research the company's values and culture before the interview. Be prepared to discuss how you can contribute to creating an engaging and inclusive work experience for your team. Showing that you align with their culture will make you a more attractive candidate.
