At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences in a fast-paced banking environment.
- Company: Join a prestigious banking client with a focus on team development and customer satisfaction.
- Benefits: Enjoy perks like discounts, wellbeing resources, and a supportive work culture.
- Other info: Flexible hours and excellent career growth opportunities await you!
- Why this job: Make a real impact by coaching and motivating your team to exceed customer expectations.
- Qualifications: Proven leadership skills and experience in a contact centre environment.
The predicted salary is between 30000 - 40000 £ per year.
We have exciting opportunities available for new Team Leaders to join our prestigious banking client. If you thrive in a fast-paced environment, are a driven and competitive individual with a desire to develop and progress those around you then we would love to hear from you!
Start Date: 29th June
Location: On site role - Glasgow city centre
Hours: Full-time 40 hours per week, full flexibility required between 7am – 9pm Monday to Saturday & 10am to 5pm on Sunday
Contract: Permanent
The Role
As a Team Leader you will be responsible for the delivery and improvement of the customer experience through management and coaching of a team to provide excellent service which exceeds customer expectations. You will do this by ensuring a positive, productive, engaging team culture delivering a simply brilliant experience through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets.
Through your leadership experience, you will have the ability to create a customer centric culture, ensuring that all team activities are focused on the effective delivery of a simply brilliant experience in every interaction driving a high level of customer satisfaction:
- Maintain effective control of all aspects of people processes including absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management, and all other employment related issues ensuring they are managed in line with policy frameworks
- Contribute ideas and suggestions to improve business processes
- Coach and encourage people to reach beyond their potential and to own and achieve their performance, quality, and customer outcomes consistently.
- Create a highly engaging, inclusive, and fun work experience for your team.
Skills, knowledge and experience:
- Proven people management skills with the ability to lead and motivate a team and act as a role model
- Hands on, proactive and engaged with a background in leading others, working to targets and driving performance at both group and individual levels
- Experience of working within a contact centre environment
- Demonstrable experience of managing multiple workflows within a systems thinking environment
- Understanding the direct and indirect impact of poor performance, attrition, and absence within the team and therefore able to strive for excellence in these regards yourself
- Performance and quality management experience
- Used to working in a high volume, fast paced, ever changing environment
- Proven ability to multi-task a number of sometimes conflicting priorities
- Passion for working as part of a team
- Consistently strive to exceed customer expectations
- Excellent communication and interpersonal skills
- The ability to plan and prioritise your workload
- Computer literate and have a working knowledge of Microsoft Office applications
- Natural leader who acts decisively and who shows resilience
- Adaptive and able to manage change, whilst being capable of managing any resistance to change in an articulate, positive and engaging manner
- Strong work ethic
- Strong motivational leadership confidence
Background Check Requirements:
- Criminal Record Check
- Credit Check
- 5 years address history
- 3 years referencing history
What you get from us:
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Team Leader in Dalserf employer: Teleperformance
Join our prestigious banking client in Glasgow city centre as a Team Leader, where you will thrive in a dynamic and supportive environment that prioritises employee growth and development. With a strong focus on creating an engaging and inclusive workplace culture, we offer a range of benefits including wellbeing resources, performance awards, and opportunities for career progression, making it an excellent choice for those looking to make a meaningful impact while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Dalserf
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved performance. We want to hear how you’ve made a difference, so be ready to share those experiences during your chat.
✨Tip Number 3
Don’t forget to ask questions! Show your enthusiasm by asking about team dynamics, training opportunities, and how they measure success. It’s a great way to demonstrate your interest and get a feel for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make it happen!
We think you need these skills to ace Team Leader in Dalserf
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight your people management skills and any experience in a fast-paced environment to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for leading teams and improving customer experiences. Let us know why you’re the perfect fit for this role.
Showcase Your Achievements:Don’t just list your responsibilities; share your achievements! Quantify your successes where possible, like how you improved team performance or customer satisfaction. We love numbers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Leader role and its responsibilities. Familiarise yourself with the key skills mentioned in the job description, such as people management and performance coaching. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership style and provide examples of how you've motivated and developed your team in the past. Think about specific situations where you’ve created a positive team culture or improved customer satisfaction. This will show them that you can lead effectively in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Practice answering questions like how you would handle underperformance or manage a conflict within your team. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
