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- Tasks: Join our Fraud Team to help customers secure their finances and tackle fraud cases.
- Company: Teleperformance, a leading contact centre with a focus on customer service excellence.
- Benefits: Enjoy competitive salary, flexible working options, and a range of employee perks.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference by helping customers navigate financial challenges and protect against fraud.
- Qualifications: 2 years of Financial Services experience and strong communication skills required.
The predicted salary is between 28500 - 29500 £ per year.
Fraud Specialist – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Fraud Team on the Lloyds Banking Division campaign.
Here is all you need to know…
- Start Date: Various 2026
- Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training). Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday
Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements.
Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview.
Who we are looking for…
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Confident in making complex decisions
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against Fraud
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
What will my role involve…?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customer
Values we look for you to have...
- Process Excellence: Doing things well means something to you and you will always strive to improve on your work.
- Collaboration: You enjoy working with others and you like working as a team player.
- Communication: You can speak and write clearly and in a confident manner.
- Emotional Intelligence: You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness: You are able to be open to different ways of thinking and new ideas.
- Critical Thinking: You are able to think logically when making decisions.
- Solution Orientation: Having a forward-thinking mindset focused on resolving challenges.
- Entrepreneurship: Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Here are our key benefits…
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
- 28 day annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Financial Services Specialist Financial Services Specialist in Dalserf employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Services Specialist Financial Services Specialist in Dalserf
✨Tip Number 1
Get to know the company inside out! Research Teleperformance and the Lloyds Banking Division. Understanding their values and services will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about inbound calls, try role-playing with a friend or family member. Focus on being polite, clear, and confident – it’ll make a world of difference when you’re on the line with customers.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you’ve successfully handled difficult situations or resolved customer issues. This will demonstrate your ability to think critically and act decisively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, our recruitment team is just a message away – we’re here to help you land that job!
We think you need these skills to ace Financial Services Specialist Financial Services Specialist in Dalserf
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Financial Services Specialist role. Highlight your relevant experience in financial services and customer service, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Fraud Team. Mention your experience with vulnerable customers and how you can help them protect themselves against fraud.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively solved problems in previous roles. We love candidates who can take ownership and make a positive difference for customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us quickly. Plus, you’ll be able to track your application status easily!
How to prepare for a job interview at Teleperformance
✨Know Your Financial Services
Make sure you brush up on your financial services knowledge, especially around fraud prevention and customer service. Be ready to discuss your previous experience in the sector and how it relates to the role you're applying for.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to demonstrate your ability to handle difficult conversations with empathy and professionalism.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved customer issues or handled complex situations. Highlight your critical thinking skills and how you approach problem-solving in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to deal with vulnerable customers and fraud cases. Think about how you would educate customers on protecting themselves against fraud while maintaining a positive experience.