At a Glance
- Tasks: Provide top-notch customer service and support for banking disputes.
- Company: Join a leading contact centre with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, flexible working options, and wellness resources.
- Other info: Dynamic team environment with opportunities for growth and recognition.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: 1 year of telephony experience and excellent communication skills required.
The predicted salary is between 27081 - 27081 € per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Disputes Team on the Lloyds Banking Division campaign.
Here is all you need to know:
- Start Date: 22 June 2026
- Salary: £27,081.60 (enhanced rate applies between 9pm – 11pm)
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training: Full flexibility between 07:00 - 23:00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday
Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working depending on performance.
You will be invited to a short interview should your application be successful at the initial stage. Your CV must demonstrate 1 year telephony experience in handling inbound telephone calls.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
Values we look for you to have:
- Process Excellence - doing things well means something to you and you will always strive to improve on your work
- Collaboration - you enjoy working with others and you like working as a team player
- Communication - You can speak and write clearly and in a confident manner
- Emotional Intelligence - You possess the ability to empathise, be kind and be good with others
- Open-mindedness - you possess the ability to empathise, be kind and be good with others
- Critical thinking - you are able to think logically when making decisions
- Solution Orientation - having a forward-thinking mindset focused on resolving challenges
- Entrepreneurship - taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Follow Dispute processes to ensure customer satisfaction
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customers
Here are our key benefits:
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
- 28 days annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Customer Service Representative Lloyds Banking Group Disputes in Dalserf employer: Teleperformance
Teleperformance is an exceptional employer located in Glasgow, offering a dynamic work environment that prioritises employee well-being and growth. With comprehensive benefits including mental health support, a cycle to work scheme, and opportunities for flexible working arrangements, we foster a culture of collaboration and excellence. Join us to make a meaningful impact in customer service while enjoying a supportive atmosphere that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative Lloyds Banking Group Disputes in Dalserf
✨Tip Number 1
Get ready for that interview! Research the company and the role, so you can show off your knowledge and enthusiasm. We want to see you shine, so think about how your skills match what they're looking for.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to impress.
✨Tip Number 3
Dress to impress! Even if it's a phone interview, looking the part can boost your confidence. For in-person interviews, smart casual is usually a safe bet, especially in a customer service role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you on their radar. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Customer Service Representative Lloyds Banking Group Disputes in Dalserf
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your telephony experience and customer service skills. We want to see how you’ve handled inbound calls and resolved issues, so be specific about your achievements!
Show Off Your Communication Skills:Since this role is all about talking to customers, let your written communication shine! Use clear and confident language in your application to demonstrate your verbal skills.
Emphasise Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've tackled difficult situations or resolved customer queries effectively in your application.
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way for us to receive your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative in the Disputes Team. Familiarise yourself with common banking processes and dispute resolution techniques. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent verbal communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled difficult customer interactions in the past. This will demonstrate your ability to empathise and resolve issues effectively.
✨Demonstrate Emotional Intelligence
Be ready to discuss situations where you've shown empathy and understanding, especially when dealing with vulnerable customers. Highlighting your emotional intelligence will show that you can connect with customers on a personal level, which is crucial in this role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer complaints or disputes. Think through some potential scenarios and outline your approach to resolving them. This will showcase your critical thinking and solution-oriented mindset, which are essential for success in this position.
