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- Tasks: Provide outstanding customer service and support customers in achieving their financial goals.
- Company: Join a supportive team at Natwest in Newtownards with hybrid working options.
- Benefits: Enjoy savings discounts, free online classes, and a cycle to work scheme.
- Why this job: Balance work and life while making a real difference for customers.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Great career growth opportunities and a dynamic work environment.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a permanent hybrid, rewarding role in Newtownards that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
HYBRID working - save on commuting costs with only 2 days in the office each week once you have successfully completed a 4-week period after training.
- Cut down daily expenses - less spent on travel, lunches and workwear
- Ideal for maintaining a work-life balance while still being part of a team
Location: Natwest, Newtownards
Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
Credit, Criminal, Sanctions and Fraud check will be completed.
Perks at Work:
- Savings Discounts
- Free Online Classes
- Podcast
- Wellbeing Resources
- Webinars
- Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support TP journey
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
Join us as a Customer Service Advisor. We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Supporting the bank’s way of working to help as many customers as possible.
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. A background of working within a regulatory environment. Good technology skills with the ability to use Microsoft Office.
Customer Services Contact Centre Advisor - Full Time employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Contact Centre Advisor - Full Time
✨Tip Number 1
Get to know the company before your interview! Research Natwest's values and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints. This will prepare us to demonstrate our problem-solving skills during the interview.
✨Tip Number 3
Dress smartly, even if it's a hybrid role! First impressions matter, and looking professional can boost our confidence. Plus, it shows we take the opportunity seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new roles.
We think you need these skills to ace Customer Services Contact Centre Advisor - Full Time
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Contact Centre Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Showcase Your Skills: We want to see your organisational and time management skills shine through in your application. Use specific examples from your past experiences to demonstrate how you've successfully managed customer relationships and resolved issues.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key points stand out. We appreciate straightforward communication, just like we aim to provide to our customers!
Apply Through Our Website: Don't forget to apply through our official website! This ensures your application goes directly to us and helps you stay updated on your application status. Plus, it’s super easy to navigate!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their services and how they support customers in achieving their financial goals. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
Since this role involves providing excellent customer service, think of examples from your past experiences where you've successfully handled customer queries or complaints. Be ready to discuss how you resolved issues and maintained positive relationships with customers.
✨Showcase Your Organisational Skills
The job requires strong organisational and time management skills. Prepare to discuss how you prioritise tasks and manage your time effectively, especially in a fast-paced environment. You might even want to share specific tools or methods you use to stay organised.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.
