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- Tasks: Support Vodafone Ireland customers via phone, chat, and email, ensuring excellent service.
- Company: Join a dynamic team at Teleperformance, partnering with Vodafone Ireland.
- Benefits: Competitive pay, career growth, 28 days holiday, and gym discounts.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: A-Level education or equivalent, service management experience, and strong Excel skills.
- Other info: Flexible work-from-home options and a vibrant workplace culture.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Corporate Client Executive Teleperformance (Northern Ireland Based – Hybrid Role 3 days per month in office)
Location: Newry
Contract: Fulltime Permanent 40hours
Start Date: Monday 27th October
Hours of Work: Mon Fri 09:00 18:00 (Irish Bank Holidays not worked) – 3 days per month working onsite
Training: Newry, Granite Exchange 3 weeks
Salary: 12.21 per hour
Teleperformance, is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities.
The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account.
The Role:
The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience. The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers. Furthermore, you will be responsible for providing insights into customers accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer.
Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.
Duties:
- Ability to operate effectively in a fast paced environment with constantly changing priorities.
- Customer focused attitude in daily interactions.
- Daily communication with your customer base via call and email
- Complete necessary admin within your account base on a daily/weekly/monthly basis.
- Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
- Liaise with other departments within the business to ensure full resolution and ownership for your customers.
- Work in partnership with our client to deliver the best overall experience for your customer.
The Ideal Candidate:
- Previous Service Management experience is essential.
- Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment
- Highly proficient in the use of Microsoft Excel
- Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
- The ability to understand and communicate client requirements with a clear, positive and customer-focused message
- Excellent time management skills
- A good understanding of call center operations and how to utilize these to deliver client expectations
- Flexibility to adapt to and manage changing and unexpected situations
- Strong Negotiation Skills
- Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.
- An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.
To Work from Home:
- You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
- Need to have the ability to work from home in a private room
- Equipment will be supplied while working from home
- Have the ability to return to the Contact Centre when crisis ends
The Benefits:
- Genuine career progression opportunities through our internal development programmes
- Performance recognition schemes
- 28 days holiday inclusive of bank holidays, rising to 30 from year 2
- Sports & Social Scheme
- Free on-site car parking
- On-site canteen with a great variety of food and & drinks
- Pure Gym Discounted membership
Background Check Requirements:
3 years referencing history
Customer Service - Vodafone Ireland (Newry) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Vodafone Ireland (Newry)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vodafone Ireland and Teleperformance. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service skills and how you’ve handled challenges. We love hearing about real-life situations!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds!
We think you need these skills to ace Customer Service - Vodafone Ireland (Newry)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service role at Vodafone Ireland. Highlight your relevant experience and skills that match the job description, like your service management experience and customer-focused attitude.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer excellence and how you can contribute to the team. Be sure to mention any specific experiences that relate to the duties outlined in the job description.
Showcase Your Skills: Don’t forget to showcase your skills in Microsoft Excel and your ability to build rapport with clients. These are key aspects of the role, so provide examples of how you've used these skills in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and knowledge about Vodafone Ireland. Understand their products and services, and be ready to discuss how you can enhance the customer experience. This will show that you're genuinely interested in the role and prepared to hit the ground running.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for customers, practice your communication skills. Think about how you can convey a clear, positive message while addressing client needs. You might even want to role-play common customer scenarios with a friend to get comfortable.
✨Demonstrate Your Problem-Solving Abilities
Prepare examples of how you've successfully navigated challenges in previous roles. Highlight your ability to think on your feet and adapt to changing situations, as this is crucial in a fast-paced environment like a contact centre.
✨Be Ready to Discuss Data and Reporting
Since the role involves providing insights and reports, make sure you're familiar with Microsoft Excel and can discuss how you've used data to improve customer service in the past. Being able to analyse and present information effectively will set you apart from other candidates.
