Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Vodafone Ireland's corporate clients through calls, chats, and emails, ensuring excellent customer experiences.
- Company: Join Teleperformance, a dynamic partner of Vodafone Ireland, focused on customer excellence.
- Benefits: Enjoy competitive pay, career growth, 28 days holiday, and a vibrant workplace culture.
- Why this job: Be the first point of contact for clients and make a real difference in their experience.
- Qualifications: Previous service management experience and strong interpersonal skills are essential.
- Other info: Flexible work-from-home options and opportunities for personal development await you.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Corporate Client Executive Teleperformance (Northern Ireland Based – Hybrid Role 3 days per month in office)
Location: Newry
Contract: Fulltime Permanent 40hours
Start Date: Monday 16th March 2026
Hours of Work: Mon – Fri 09:00 – 18:00 (Irish Bank Holidays not worked) – 3 days per month working onsite
Training: Newry, Granite Exchange – 3 weeks
Salary: £12.21 per hour
Teleperformance, is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities.
The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account.
The Role:
The successful candidate will be responsible for supporting the interface between the client and the business ensuring the profitable delivery of an excellent customer experience. The role will involve the successful candidate building strong working relationships with their chosen Clients and Corporate Account Managers. The role will require you to be the first point of contact for all customers. Furthermore, you will be responsible for providing insights into customer’s accounts as well as suggesting enhancements that could be made. Occasional customer meetings may take place on the site of the customer.
Customers are everything to us. You will be a role model to our people and ensure they leave every customer smiling, knowing that we are here for them if ever they need help.
Duties:
- Ability to operate effectively in a fast paced environment with constantly changing priorities.
- Customer focused attitude in daily interactions.
- Daily communication with your customer base via call and email
- Complete necessary admin within your account base on a daily/weekly/monthly basis.
- Providing weekly/monthly reporting to your customer base and providing analysis to enhance service.
- Liaise with other departments within the business to ensure full resolution and ownership for your customers.
- Work in partnership with our client to deliver the best overall experience for your customer.
The Ideal Candidate:
- Previous Service Management experience is essential.
- Educated to A-Level standard or equivalent or Experience in working with clients in a Business to Business environment
- Highly proficient in the use of Microsoft Excel
- Excellent interpersonal skills with the ability to build rapport and trust with clients and colleagues.
- The ability to understand and communicate client requirements with a clear, positive and customer-focused message
- Excellent time management skills
- A good understanding of call center operations and how to utilize these to deliver client expectations
- Flexibility to adapt to and manage changing and unexpected situations
- Strong Negotiation Skills
- Ability to work under pressure in a target/deadline driven environment, as well as have the ability to manage heavy workloads.
- An understanding and knowledge of the telecoms market and its competitors or similar, along with an understanding of major competitors.
To Work from Home:
- You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
- Need to have the ability to work from home in a private room
- Equipment will be supplied while working from home
- Have the ability to return to the Contact Centre when crisis ends
The Benefits:
- Genuine career progression opportunities through our internal development programmes
- Performance recognition schemes
- 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
- Sports & Social Scheme
- Free on-site car parking
- On-site canteen with a great variety of food and & drinks
- Pure Gym – Discounted membership
Background Check Requirements:
3 years referencing history
Customer Service - Vodafone Ireland (Lisburn) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Vodafone Ireland (Lisburn)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vodafone Ireland and Teleperformance. Understand their values, mission, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Client Executive. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've gone above and beyond for customers in the past. Highlight your ability to build relationships and resolve issues effectively—this is key for the role!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service - Vodafone Ireland (Lisburn)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your previous experiences have prepared you for this role. Keep it engaging and personal!
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Excel and any other tools you’ve used in past roles. We love candidates who can demonstrate their technical skills alongside their customer-focused attitude.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and knowledge about Vodafone Ireland. Understand their products and services, and be ready to discuss how you can enhance the customer experience. This will show that you're genuinely interested in the role and prepared to hit the ground running.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for customers, practice clear and positive communication. Think about examples from your past experiences where you've successfully resolved issues or built strong relationships with clients. This will help demonstrate your interpersonal skills during the interview.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that test your problem-solving abilities. Think about how you would handle difficult customer situations or manage changing priorities. Having specific examples ready will help you articulate your thought process and showcase your adaptability.
✨Demonstrate Your Team Spirit
The role involves liaising with other departments, so highlight your teamwork skills. Share experiences where you've collaborated effectively with colleagues to achieve a common goal. This will show that you understand the importance of working together to deliver an excellent customer experience.