At a Glance
- Tasks: Support Vodafone Ireland's corporate clients through calls, chats, and emails, ensuring excellent customer experiences.
- Company: Join a dynamic team at Teleperformance, partnering with Vodafone Ireland.
- Benefits: Enjoy competitive pay, career growth, 28 days holiday, and gym discounts.
- Other info: Flexible work-from-home options available with provided equipment.
- Why this job: Make a real difference in customer service while developing your skills in a fast-paced environment.
- Qualifications: Previous service management experience and strong communication skills are essential.
Overview
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Corporate Client Executive Teleperformance (Northern Ireland Based - Hybrid Role 3 days per month in office)
Location: Newry, Co Down, Northern Ireland
Contract: Fulltime Permanent 40hoursStart Date: Monday 28th September 2026Hours of Work: Mon - Fri 09:00 - 18:00 (Irish Bank Holidays not worked) - 3 days per month working onsiteTraining Onsite: Newry, Granite Exchange - 3 weeks
Salary: £26,436.80
Teleperformance, is in an exciting partnership with Vodafone Ireland and have a fantastic opportunity for a driven and experienced Client Executive who shares our passion for customer excellence. This is an exciting opportunity to join a fast paced contact centre operation where you will be rewarded for your commitment through personal development and career opportunities.
The successful team member will communicate with Vodafone Ireland corporate customers via the telephone, chat or email to help them successfully navigate challenges and issues with their account.
The Role:
We are seeking highly motivated, customer-focused professional to join our Optima Corporate Care team as Care Executives. This role is responsible for delivering exceptional end-to-end support to Vodafone Business customers across billing, service, technical, account administration and operational queries.
The Optima Care Executive acts as a single point of ownership for customer requests, ensuring issues are managed through to resolution while delivering a best-in-class customer experience.
In addition to managing customer contacts, successful candidates will be expected to analyse account performance, prepare customer service reviews, present account insights to stakeholders and proactively identify opportunities to improve customer outcomes.
This is a fast-paced role requiring strong communication skills, commercial awareness, analytical thinking and the ability to build trusted relationships with both customers and internal stakeholders.
Technical Skills Required
Microsoft Office Suite
The successful candidate must demonstrate a strong working knowledge of Microsoft Office applications.
What Success Looks Like
A successful Optima Care Executive will:
- Deliver exceptional customer experiences.
- Take ownership of issues from start to finish.
- Meet and exceed SLA commitments.
- Build strong customer relationships.
- Confidently present customer account reviews.
- Use data to identify opportunities and risks.
- Collaborate effectively across departments.
- Continuously look for ways to improve customer outcomes and operational performance.
To Work from Home:
- You need to have router with broadband connection in your home. A minimum Download speed of 10Mbps and Upload speed of 4Mbps
- Need to have the ability to work from home in a private room
- Equipment will be supplied while working from home
- Have the ability to go onsite in Newry when needed (3 days per month)
Background Check Requirements:
Access NI Check and 3 years referencing history
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Customer Service - Vodafone Ireland in Newry employer: Teleperformance
At Aviva, we pride ourselves on being an exceptional employer, offering a supportive work-from-home environment that prioritises employee wellbeing and professional growth. With comprehensive training, flexible working hours, and a range of benefits including mental health support and a cycle-to-work scheme, we empower our Customer Service Specialists to thrive while delivering outstanding service to our customers. Join us in a culture that values collaboration, emotional intelligence, and continuous improvement, making every day at Aviva a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Vodafone Ireland in Newry
✨Tip Number 1
Network like a pro! Reach out to current employees at Teleperformance or Vodafone Ireland on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations with clients. We want you to shine and show off that customer-focused attitude!
✨Tip Number 3
Dress to impress, even if it's a virtual interview! A smart appearance shows you're serious about the role. Plus, it helps you feel more confident when you're chatting with potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Customer Service - Vodafone Ireland in Newry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service role at Vodafone Ireland. Highlight your relevant experience and skills that match the job description, especially your service management experience and customer-focused attitude.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer excellence and how you can contribute to the team. Be sure to mention any specific experiences that demonstrate your ability to build strong relationships with clients.
Showcase Your Skills:Don’t forget to showcase your skills in Microsoft Excel and your understanding of call centre operations. These are key to the role, so provide examples of how you've used these skills in previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and understand the telecoms market. Be ready to discuss how you've handled challenging situations in the past and how you can apply that experience to help Vodafone Ireland's corporate customers.
✨Show Off Your Excel Skills
Since the role requires proficiency in Microsoft Excel, be prepared to talk about your experience with it. Maybe even mention specific functions or reports you've created in previous roles that helped enhance service delivery.
✨Demonstrate Your Interpersonal Skills
This job is all about building relationships, so think of examples where you've successfully built rapport with clients or colleagues. Highlight your ability to communicate clearly and positively, as this will be key in your interactions with customers.
✨Be Ready for a Fast-Paced Environment
The interviewers will want to know how you handle pressure and changing priorities. Prepare some examples of times when you've thrived in a busy environment and how you managed your time effectively to meet deadlines.
