Customer Service Specialist - UK Banking Client (Hybrid Glasgow)

Join Our Team as a Customer Service Specialist – Banking & Financial Services (Hybrid, Glasgow)

Teleperformance has been certified as a great place to work UK in 2025. We deliver outstanding customer experience at every opportunity through commitment, passion and dedication to excellence.

We\’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers. If you have at least one year of experience in the banking or financial services industry, we\’d love to hear from you.

Details You\’ll Want to Know

• Start Date: 12th January 2026
• Salary: £26,728 per annum
• Location: Hybrid – Glasgow, Cuprum Building, Argyle Street
• Hours: Full-Time – 40 hours per week
  • Shifts between 8:00 am and 5:00 pm, Monday to Friday
• Training:
  • 3 weeks of comprehensive training, followed by 5 weeks of supported working
• Contract Type: Permanent

Background Checks

To keep our customers and colleagues safe, you will need to pass the following checks:

• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Sanctions
• CIFAS
• Any other relevant pre–employment screening

Please note: No holidays or time off can be taken during your first 8 weeks of employment.

Join Our Complaints Team – Where Empathy Meets Excellence

We believe that even when things go wrong, we have the power to make them right – and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action.

What You\’ll Be Doing

• Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care – whether it’s over the phone or in writing.
• Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise.
• Champion a customer‑first culture, helping shape a service experience that is thoughtfully effective.
• Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution.
• Be the final voice of support – resolving issues with confidence and compassion when customers need us most.
• Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes.

You Should Apply If

• You\’re a seasoned complaint handler with experience in regulated environments, or you have spent a year or more in the banking or financial services world and are ready to take your skills to the next level.
• You\’ve written final responses and know how to communicate clearly, fairly, and with impact.
• You\’re confident and resilient when speaking to customers – whether it’s a tough call or a thoughtful email.
• You thrive in fast‑paced environments and embrace change with a positive mindset.
• You\’re comfortable working to targets and deadlines without compromising on quality.
• You\’ve got a sharp eye for detail and a strong sense of fairness.
• You\’re great at simplifying complex issues and explaining them in an engaging way.
• You quickly grasp key regulations and understand how they shape our decisions.
• You\’re deeply empathetic, always putting yourself in the customer\’s shoes, and taking full ownership of their journey.

Values we look for you to have

• Process Excellence – Doing things well means something to you and you will always strive to improve your work.
• Collaboration – You enjoy working with others and love being a team player.
• Communication – You can speak and write clearly and confidently.
• Emotional Intelligence – You possess the ability to empathise, be kind and be good with others.
• Open‑Mindedness – You are open to different ways of thinking and new ideas.
• Critical Thinking – You think logically when making decisions.
• Solution Orientation – You have a forward‑thinking mindset focused on resolving challenges.
• Entrepreneurship – Taking ownership, not being afraid to take on new tasks, develop, and have a self‑driven mindset.

Skills Needed to Be a Customer Service Representative

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with an outgoing nature
• Excellent verbal communication skills
• A good listener who can convey empathy, patience, and understanding
• Confident and proactive in dealing with difficult situations and conversations
• High levels of accuracy and attention to detail
• Driven to work towards achievable targets

Financial Sector – Key Responsibilities

• Provide exceptional and efficient customer service across telephone, email, webchat, and social media channels
• Use problem‑solving skills to support customers, resolve their queries, and create a positive experience
• Ensure all customers are supported in accordance with regulatory requirements that protect them
• Maintain excellent attention to detail
• Be knowledgeable of our client’s processes and products and how best to support the customer

Benefits of Being a Customer Service Representative

• Perks at Work – Savings discounts, free online classes
• Wellbeing resources – Podcasts, webinars, GP, mental‑health support, financial, and legal advice
• Critical illness cover – up to £10,000
• Cycle‑to‑work scheme
• Eyecare support voucher
• Holiday purchase scheme
• Length of service awards
• Workplace pension
• Monthly Inspire Awards – for the best of the best
• Refer‑A‑Friend – earn up to £1,200 for you
• Monthly wellbeing webinars
• Dedicated employee experience progress – here to support your Teleperformance journey

Disclaimer

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels—UK phone number, text, or the Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Note: Only candidates who meet specific language proficiency scores will be able to proceed in this campaign. Failure to meet these requirements may result in rejection of your application, even if you pass other assessments.