Customer Service Specialist - Natwest (Glasgow)

Are you ready to take your career to new heights?

• Start date: 27th Oct 2025
• Location: GlasgowCity Centre - office based training (2 weeks). Work from home once training complete. Great public transport links!
• Salary: 12.60 p/h, 26,208.00 p/a
• Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 and 20:00
• Training Duration: 2 weeks training onsite
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history

• Description of the Job
  Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.
  Key Responsibilities
  At first point of contact, provide outstanding customer service and help the organisation to achieve its goals

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Associate

• Well look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• Youll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• Were looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you\'ll do

In this role, youll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Youll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the banks way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you\'ll need

To join us in this role, youll have experience of working in a customer service environment and managing relationships with customers. Youll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
• Collaboration- You enjoy working with others and you like working as a team player.
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence-You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Were also looking for you to demonstrate:

• Excellent communication skills, both verbal and written
• A background of working within a regulatory environment

  Customer Service Specialist - Natwest (Glasgow) employer: Teleperformance

  At Natwest in Glasgow, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. With a supportive work culture, comprehensive training, and a range of benefits including mental health support and a cycle to work scheme, we empower our Customer Service Specialists to thrive both personally and professionally. Join us in a vibrant city centre location with excellent public transport links, where your contributions will make a meaningful impact on our customers' financial journeys.

  

  Contact Details:

  Teleperformance Recruitment Team

  View Teleperformance profile

  StudySmarter Expert Advice🤫

  We think this is how you could land Customer Service Specialist - Natwest (Glasgow)

  ✨Tip Number 1

  Familiarise yourself with Natwest's values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for their team.

  ✨Tip Number 2

  Brush up on your knowledge of financial products and services. Being able to discuss these confidently will show your commitment to helping customers make informed decisions, which is key in this role.

  ✨Tip Number 3

  Practice your communication skills, especially in handling difficult customer interactions. Role-playing scenarios can help you prepare for the types of situations you might face as a Customer Service Specialist.

  ✨Tip Number 4

  Network with current or former employees of Natwest to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart from other candidates.

  We think you need these skills to ace Customer Service Specialist - Natwest (Glasgow)

  Excellent Communication Skills

  Customer Service Experience

  Organisational Skills

  Time Management Skills

  Attention to Detail

  Problem-Solving Skills

  Ability to Work in a Regulatory Environment

  Proficiency in Microsoft Office

  Relationship Management

  Complaint Resolution

  Financial Product Knowledge

  Adaptability

  Proactive Attitude

  Empathy and Understanding

  Some tips for your application 🫡

  Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the Customer Service Specialist position at Natwest. Tailor your application to highlight how your skills and experiences align with the job description.

  Craft a Strong CV:Your CV should clearly showcase your customer service experience, organisational skills, and any relevant qualifications. Use bullet points for clarity and ensure it is formatted neatly. Highlight specific achievements that demonstrate your ability to meet customer needs.

  Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Provide examples of how you've successfully managed customer relationships in the past and how you can contribute to Natwest's goals. Keep it concise and focused.

  Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a customer service role.

  How to prepare for a job interview at Teleperformance

  ✨Research the Company

  Before your interview, take some time to learn about Natwest and its values. Understanding their mission and how they serve customers will help you align your answers with what they are looking for.

  ✨Showcase Your Customer Service Skills

  Prepare examples from your past experiences that highlight your ability to provide excellent customer service. Think of specific situations where you resolved issues or educated customers effectively.

  ✨Demonstrate Communication Skills

  Since communication is key in this role, practice articulating your thoughts clearly. You might be asked to explain complex financial concepts, so being able to simplify them will show your understanding and capability.

  ✨Prepare for Scenario Questions

  Expect questions that present hypothetical customer scenarios. Think about how you would handle various situations, such as a dissatisfied customer or a complex banking query, to demonstrate your problem-solving skills.