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For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join Natwest, a leading bank committed to excellent customer service.
- Benefits: Enjoy perks like remote work options, discounts, wellbeing resources, and a supportive environment.
- Why this job: This role offers a chance to make a real impact on customers' financial journeys in a dynamic team.
- Qualifications: Experience in customer service, strong communication skills, and a customer-focused attitude are essential.
- Other info: Training starts on 18th Aug 2025, with great public transport links to the Glasgow City Centre office.
The predicted salary is between 21000 - 26000 £ per year.
Are you ready to take your career to new heights?
- Start date: 18th Aug 2025
- Location: Glasgow City Centre – office based training (2 weeks). Work from home once training complete. Great public transport links!
- Salary: £12.60 p/h, £26,208.00 p/a
- Shifts: Full time – 40hrs per week – hours worked between the hours of 08:00 and 20:00
- Training Duration: 2 weeks training onsite
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history
- Description of the Job
Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.Key Responsibilities
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Associate
- We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
- We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience
What you\’ll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you\’ll need
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written
- A background of working within a regulatory environment
- Good technology skills with the ability to use Microsoft Office
- A customer focused attitude
What you get from us –
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
#priority
Customer Service Specialist - Natwest employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Natwest
✨Tip Number 1
Familiarise yourself with Natwest's products and services. Understanding their offerings will not only help you in the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in the role. Think about how you would handle difficult customers or resolve complaints effectively.
✨Tip Number 3
Prepare to discuss your previous experience in a regulatory environment. Be ready to share specific examples of how you've ensured compliance while delivering excellent customer service.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage your time and prioritise tasks. This is crucial for balancing proactive conversations with scheduled meetings in the role.
We think you need these skills to ace Customer Service Specialist - Natwest
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Service Specialist position at Natwest. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Strong CV: Your CV should clearly showcase your customer service experience, organisational skills, and any relevant regulatory background. Use bullet points for clarity and ensure it is well-structured and easy to read.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that demonstrate your ability to provide excellent customer service and manage relationships effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Teleperformance
✨Research Natwest
Before your interview, take some time to learn about Natwest's values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you resolved issues and ensured customer satisfaction, as this role heavily focuses on customer interactions.
✨Showcase Organisational Skills
Since the role requires managing a diary and balancing proactive conversations with planned meetings, be ready to discuss how you stay organised and prioritise tasks effectively.
✨Prepare for Regulatory Questions
Given the importance of working within a regulatory environment, be prepared to answer questions related to compliance and how you ensure adherence to processes and procedures in your previous roles.
