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For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at Natwest in Newtownards.
- Benefits: Enjoy a competitive salary, hybrid working, and various employee perks.
- Why this job: Make a real difference in customers' lives while maintaining work-life balance.
- Qualifications: Detail-oriented with a passion for helping others.
- Other info: Great career growth opportunities and monthly wellbeing webinars.
The predicted salary is between 22000 - 26000 £ per year.
Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small?
If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
Why work with us?
- Up to £26,208 annual salary (monthly pay)
- £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
- HYBRID working options – save on commuting costs with only 2 day’s in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
- We invest in training and give you all the tools you need to succeed
- Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
- We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated
Details
- Start date: Various dates from March 2026
- Location: Natwest, Newtownards
- Shifts: Full time – 40hrs per week – hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history
Please be advised that you will have to complete a face to face interview via teams
Firstly, what you get from us!
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor
- We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
- We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience
What you\’ll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
Customer Service Specialist - N\'Ards Natwest (Newtownards) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - N\'Ards Natwest (Newtownards)
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your interview skills! Get a mate to do some mock interviews with you. Focus on common customer service scenarios and how you'd handle them. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Research the company! Familiarise yourself with Natwest's values and services. When you know what they stand for, you can tailor your responses to show how you fit right into their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there, making it easier for us to keep in touch with you throughout the process.
We think you need these skills to ace Customer Service Specialist - N\'Ards Natwest (Newtownards)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight any previous customer service experience and relevant financial knowledge to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to join our team and how your values align with ours. Be genuine and let your personality come through!
Showcase Your Communication Skills: As a Customer Service Specialist, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This will help us see how you can connect with our customers!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates from us!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research Natwest and their customer service approach. Understand their values and how they support customers in achieving their financial goals. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or educate someone about banking options. Practise your responses, focusing on your problem-solving skills and ability to provide a seamless experience for customers.
✨Showcase Your Organisational Skills
Since the role involves managing your diary and balancing proactive conversations with planned meetings, be ready to discuss how you stay organised. Share specific examples from your past experiences where your organisational skills led to positive outcomes.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training processes, or opportunities for growth within Natwest. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.
