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For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at Natwest, celebrating achievements big and small.
- Benefits: Up to £26,208 salary, £1,000 joining bonus, hybrid working options, and extensive training.
- Why this job: Make a real impact by helping customers navigate their banking needs.
- Qualifications: Detail-oriented with a passion for customer service and teamwork.
- Other info: Enjoy perks like savings discounts, wellbeing resources, and career growth opportunities.
The predicted salary is between 22000 - 26000 £ per year.
Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
Why work with us?
- Up to £26,208 annual salary (monthly pay)
- £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
- HYBRID working options - save on commuting costs with only 2 day’s in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
- We invest in training and give you all the tools you need to succeed
- Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
- We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated
Details
- Start date: Various dates from March 2026
- Location: Natwest, Newtownards
- Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history
Please be advised that you will have to complete a face to face interview via teams.
Firstly, what you get from us!
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them. We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience.
What you'll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
Customer Service Specialist - N\'Ards Natwest (Conlig) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - N\'Ards Natwest (Conlig)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Natwest's social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or in front of a mirror. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've gone above and beyond for customers. This will demonstrate your commitment to excellent service and show how you can contribute to Natwest's goals.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Specialist - N\'Ards Natwest (Conlig)
Some tips for your application 🫡
Show Your Personality: When you're filling out your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Service Specialist role. Highlight your relevant experience and skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the info you need about the role and our awesome perks while you’re there.
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Specialist. Familiarise yourself with Natwest's services and values. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to provide outstanding service.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team culture, training opportunities, and how success is measured in the role. This shows that you’re engaged and serious about finding the right fit for both you and the company.
✨Be Yourself
While it’s important to be professional, don’t forget to let your personality shine through. The team at Natwest values inclusivity and diversity, so being authentic can help you connect better with your interviewers and show them who you really are.
