Customer Service Specialist - N\'Ards Natwest (Conlig)

Looking for a permanent hybrid, rewarding role in Newtownards that fits around your life and saves you money? We\’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.Why work with us?26,200 annual salaryHYBRID working – save on commuting costs with only 2 days in the office each week once you have successfully completed a 4 week period after trainingCut down daily expenses – less spent on travel, lunches and workwearIdeal for maintaining a work life balance while still being part of a teamDetailsStart date: January 2026Location: Natwest, NewtownardsShifts: Full time – 40hrs per week – hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get fromus!Perks at Work Savings Discounts / Free Online ClassesHelp@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal AdviceCritical Illness up to 10,000Cycle to Work SchemeEyecare support voucherHoliday Purchase SchemeLength of Service AwardsWorkplace PensionMonthly Inspire Awards For the best of the bestRefer-A-Friend earns up to 1,200 for youMonthly Wellbeing WebinarsDedicated Employee Experience Progress Here to support TP journeyNow about the Job!You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.Key ResponsibilitiesAt first point of contact, provide outstanding customer service and help the organisation to achieve its goals.Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needsAccurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experienceTake the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.Join us as a Customer Service AdvisorWell look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all timesYoull be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for themWere looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experienceWhat you\’ll doIn this role, youll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Youll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.Your duties will include: