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For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at Natwest in Newtownards.
- Benefits: Earn £26,200 annually, enjoy travel subsidies, and work-life balance with remote options.
- Why this job: Make a real impact by helping customers navigate their banking needs.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Great perks like discounts, wellbeing resources, and career development opportunities.
The predicted salary is between 22000 - 30000 £ per year.
Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small?
If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
Why work with us?
- Up to £26,208 annual salary (monthly pay)
- £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
- HYBRID working options – save on commuting costs with only 2 day’s in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
- We invest in training and give you all the tools you need to succeed
- Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
- We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated
Details
- Start date: Various dates from March 2026
- Location: Natwest, Newtownards
- Shifts: Full time – 40hrs per week – hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history
Please be advised that you will have to complete a face to face interview via teams
Firstly, what you get from us!
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor
- We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
- We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience
What you\’ll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you\’ll need
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written
- A background of working within a regulatory environment
- Good technology skills with the ability to use Microsoft Office
- A customer focused attitude
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Specialist - N\'Ards Natwest employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - N\'Ards Natwest
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the financial services sector. A personal recommendation can go a long way in landing that Customer Service Specialist role.
✨Tip Number 2
Prepare for the interview by researching Natwest and understanding their values. Be ready to discuss how your customer service experience aligns with their mission to provide outstanding service. Show them you’re not just another candidate!
✨Tip Number 3
Practice common interview questions related to customer service. Think about scenarios where you’ve gone above and beyond for a customer. This will help you articulate your skills and experiences clearly during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our supportive team at Natwest in Newtownards.
We think you need these skills to ace Customer Service Specialist - N\'Ards Natwest
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like communication and organisational skills.
Showcase Your Customer Focus: In your application, emphasise your customer-centric attitude. Share examples of how you've gone above and beyond to meet customer needs in previous roles. We want to see that you genuinely care about providing excellent service!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us quickly understand your qualifications and why you'd be a great fit for our team.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that we receive your details directly and can process your application smoothly. Plus, it shows you're serious about joining us!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Specialist role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate why you're a great fit for the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think of specific situations where you resolved complaints or educated customers effectively. This will demonstrate your capability to provide outstanding service.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Practice responding to questions like how you would handle a difficult customer or how you would ensure compliance in your processes. This shows your problem-solving skills and understanding of the regulatory environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the training process. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
