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For Companies At a Glance
- Tasks: Provide top-notch customer service and support for personal banking inquiries.
- Company: Join Teleperformance, a leading contact centre with a vibrant team culture.
- Benefits: Enjoy competitive pay, flexible working options, and wellness resources.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great career growth opportunities and a supportive work environment.
Overview
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking Lloyds Banking Division campaign.
Start Date: October/November 2025
Responsibilities
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact.
- Support and provide a positive experience for all customers by helping with personal banking tasks (e.g., bank transfers, direct debits, and digital banking support).
- Assist customers facing financial difficulty and provide debit card support.
- Promote channels such as Internet Banking and ensure customers have access to the bank’s full range of services.
- Take ownership of queries, problem-solve, and resolve issues to make a positive difference for customers.
- Ensure compliance with regulatory requirements that protect customers.
- Record customer complaints in line with policy and resolve at first touch where possible.
- Adapt quickly to busy periods and manage a wide variety of customers with strong time management.
- Follow banking processes and explain them clearly to customers.
Qualifications and Skills
- Professional, polite and courteous telephone manner.
- Ability to deliver excellent service with an outgoing nature.
- Excellent verbal communication skills; fluency in English is essential.
- Active listening with empathy, patience, and understanding.
- Confident and proactive in dealing with difficult conversations and situations.
- Strong accuracy and attention to detail.
- Ability to work independently and make complex decisions.
- Self-motivated with effective problem-solving abilities.
- Interpersonal skills and drive to achieve targets.
- Excellent numeracy skills.
- Previous banking/financial experience is highly desired but not essential; previous call centre/customer service experience is essential.
Values
- Process Excellence – Strive to do things well and continuously improve.
- Collaboration – Enjoy working with others as part of a team.
- Communication – Speak and write clearly and confidently.
- Emotional Intelligence – Be empathetic, kind and aware of others.
- Open-Mindedness – Be open to different ideas.
- Critical Thinking – Think logically when making decisions.
- Solution Orientation – Focus on resolving challenges with forward thinking.
- Entrepreneurship – Take ownership, develop, and be self-driven.
Training and Working Arrangements
- Salary: £12.21 per hour
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training: full flexibility between 08.00 – 22.00 Monday – Sunday
- Training: 2 weeks based in Glasgow, City Park
- Training hours: 09:00am – 18:00pm Monday – Friday
- Joining the team: First 3 months on-site in Glasgow with a subsequent option to choose on-site or at-home working depending on performance.
Benefits
- Perks at Work – Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP, Mental Health, Financial and Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards
- Refer-A-Friend earns up to £1,200
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Support
- 28 days annual leave (inclusive of bank holidays), increasing with length of service
- Discounted bus travel in Glasgow
- No peak rail fares
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels. If you receive suspicious communications claiming to be from Teleperformance, disregard them and report the incident. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign. If you pass the assessment but do not meet the language requirement, we will endeavour to find other suitable roles, but this may not be possible. We reserve the right to reject your application.
If you’re interested in joining us, apply today and our recruitment team will be in touch within 48 hours, or contact us sooner if you’d like to chat.
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Customer Service Specialist, Lloyds Banking Group (PersonalBanking) - GLASGOW employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group (PersonalBanking) - GLASGOW
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and Teleperformance. Understand their values and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer service over the phone, try role-playing with a friend or family member. Focus on being polite, clear, and empathetic – just like you would with a customer.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to handle difficult situations confidently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team. Don’t forget to follow up if you haven’t heard back within a week!
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group (PersonalBanking) - GLASGOW
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. Mention your customer service experience and any relevant banking knowledge to catch our eye!
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough read. Typos and errors can make a bad impression, so take the time to ensure everything is clear and polished. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Specialist at Lloyds Banking Group. Familiarise yourself with common banking terms and processes, as well as the services they offer. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent verbal communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family. Focus on being polite and courteous, as these traits are essential for delivering top-notch customer service.
✨Demonstrate Empathy
Prepare examples from your past experiences where you've successfully handled difficult situations with empathy and understanding. This will highlight your emotional intelligence and ability to connect with customers, which is crucial for this role.
✨Be Ready to Problem Solve
Think of scenarios where you've had to solve problems quickly and effectively. During the interview, be prepared to discuss how you approach challenges and make decisions. This will show that you're solution-oriented and can handle the fast-paced environment of a contact centre.
