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- Tasks: Provide top-notch customer service and support for personal banking inquiries.
- Company: Join Teleperformance, a leading contact centre with a vibrant team culture.
- Benefits: Enjoy competitive pay, flexible working options, and wellness resources.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great career growth opportunities and a supportive work environment.
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast‑paced contact centre employer who works alongside a number of household‑known clients to deliver world‑class customer service.
We have a fantastic opportunity for an inbound customer service specialist for our Personal Banking line of business within the Lloyds Banking Division campaign.
Here is all you need to know…
Start Date: January 2026
Salary: ÂŁ25,396.80
Job Type: Full Time – Permanent
Working Hours: 40 hours per week (including training)
Operational hours after training
We require full flexibility between 08:00 – 22:00 Monday – Sunday.
Training information
Training: 2 weeks based in Glasgow, City Park.
Training hours: 09:00 – 18:00 Monday – Friday.
Joining the team: First 3‑months working on‑site in Glasgow, then the opportunity to choose on‑site or at‑home working whichever suits you best depending on performance.
Who we are looking for…
- A professional, polite and courteous telephone manner.
- Ability to deliver excellent service with an outgoing nature.
- Excellent verbal communication skills; fluency in English essential.
- A good listener who can convey empathy, patience and understanding.
- Confident and proactive to deal with difficult situations and conversations.
- High levels of accuracy and attention to detail.
- Confident in working independently and making complex decisions.
- Self‑motivated and able to effectively problem‑solve.
- Interpersonal skills; driven to work toward achievable targets.
- Excellent numeracy skills.
- Previous banking / financial experience highly desired but not essential.
- Previous call centre / customer service experience essential.
Values we look for
- Process Excellence – Doing things well and always striving to improve.
- Collaboration – Enjoy working with others and as a team player.
- Communication – Speak and write clearly and confidently.
- Emotional Intelligence – Be empathetic, kind and good with others.
- Open‑Mindedness – Open to different ways of thinking and new ideas.
- Critical Thinking – Think logically when making decisions.
- Solution Orientation – Forward‑thinking, focused on resolving challenges.
- Entrepreneurship – Take ownership, not afraid to take on new tasks, develop and be self‑driven.
What will my role involve…?
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact.
- Support customers by helping with all aspects of their personal banking – transfers, direct debits, digital banking support.
- Help customers who may be going through financial difficulty and debit card support.
- Promote channels such as Internet Banking, ensuring customers are aware and have access to the Bank’s full range of services.
- Problem‑solve – take ownership of each query and ensure it is resolved, making a real positive difference for customers.
- Ensure all customers are supported in accordance with all regulatory requirements protecting customers.
- Record all customer complaints in line with policy and resolve at first touch where possible, delivering an efficient outcome for the customer.
- React quickly in busy periods and handle a variety of customers – excellent time management.
- Follow banking processes confidently and explain them to customers.
Key benefits
- Perks at Work – Savings Discounts / Free Online Classes.
- Help@Hand – Savings Discounts, Podcast, Wellbeing Resources, Webinars.
- Access to GP’s, Mental Health Support, Financial Advice, Legal Advice.
- Critical Illness cover – up to £10,000.
- Cycle to Work scheme.
- Eyecare support voucher.
- Holiday Purchase scheme.
- Length of Service awards.
- Workplace pension.
- Monthly Inspire awards – for the best of the best.
- Refer‑A‑Friend – earns up to £1,200 for you.
- Monthly Wellbeing webinars.
- 28‑day annual leave (inclusive of bank holidays), increasing with length of service.
- Discounted Bus travel in Glasgow (First Bus).
- No peak rail fares – travel is more affordable at all times.
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Important notice on language proficiency
Only candidates who meet specific language proficiency scores will be able to proceed on this campaign, superseding any other pass mark you may receive. Where you pass the assessment but do not meet the above requirements we will endeavour to find other suitable roles for you, however this may not be possible. We reserve the right to reject your application.
Apply today
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours. Please feel free to get in touch if you want to chat with our team sooner.
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Customer Service Specialist, Lloyds Banking Group (PersonalBanking) - GLASGOW employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group (PersonalBanking) - GLASGOW
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and Teleperformance. Understand their values and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer service over the phone, try role-playing with a friend or family member. Focus on being polite, clear, and empathetic – just like you would with a customer.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to handle difficult situations confidently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team. Don’t forget to follow up if you haven’t heard back within a week!
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group (PersonalBanking) - GLASGOW
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. Mention your customer service experience and any relevant banking knowledge to catch our eye!
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough read. Typos and errors can make a bad impression, so take the time to ensure everything is clear and polished. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Specialist at Lloyds Banking Group. Familiarise yourself with common banking terms and processes, as well as the services they offer. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent verbal communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family. Focus on being polite and courteous, as these traits are essential for delivering top-notch customer service.
✨Demonstrate Empathy
Prepare examples from your past experiences where you've successfully handled difficult situations with empathy and understanding. This will highlight your emotional intelligence and ability to connect with customers, which is crucial for this role.
✨Be Ready to Problem Solve
Think of scenarios where you've had to solve problems quickly and effectively. During the interview, be prepared to discuss how you approach challenges and make decisions. This will show that you're solution-oriented and can handle the fast-paced environment of a contact centre.
