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- Tasks: Handle inbound calls, assist customers with personal banking queries, and resolve issues efficiently.
- Company: Join Teleperformance, a leading contact centre known for delivering top-notch customer service.
- Benefits: Enjoy perks like savings discounts, free online classes, and access to mental health support.
- Why this job: Be part of a supportive team, make a real difference, and enjoy flexible working options after training.
- Qualifications: Excellent communication skills, customer service experience, and a proactive attitude are essential.
- Other info: Full training provided in Glasgow, with the option to work from home after three months.
The predicted salary is between 25000 - 35000 £ per year.
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.
Here is all you need to know…
- Start Date: February 2026
- Salary: £25396.80
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training – We require full flexibility between 08.00 – 22.00 Monday – Sunday
- Training: 2 weeks based in Glasgow, City Park.
- Training hours 09:00am – 18:00pm Monday – Friday
- Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Who we are looking for…
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Confident in making complex decisions
- Self-motivated and able to affectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Previous banking/ financial experience is highly desired but not essential
- Previous call centre/ customer service experience is essential
Values we look for you to have…
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration– You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence– You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What will my role involve…?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving – taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Confident in following banking processes and explaining this to customer
Here are our key benefits…
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Leg
Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW (Falkirk) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW (Falkirk)
✨Tip Number 1
Familiarise yourself with Lloyds Banking Group's services and values. Understanding their approach to customer service will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios can help you feel more confident and prepared to showcase your ability to empathise and resolve issues effectively.
✨Tip Number 3
Highlight any previous customer service experience you have, particularly in fast-paced environments. Be ready to share specific examples of how you've successfully managed customer queries or complaints in the past.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of challenges you've faced in previous roles. Show how you took ownership of these situations and the positive outcomes that resulted from your actions.
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW (Falkirk)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in call centres or banking. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to empathise with customers. Mention specific examples of how you've handled difficult situations in the past, aligning with the values of emotional intelligence and solution orientation.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, attention to detail, and the ability to work independently. These are crucial for the role and should be clearly articulated in your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Service Specialist.
How to prepare for a job interview at Teleperformance
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent verbal communication is key. Practice speaking clearly and confidently about your previous experiences in customer service, highlighting how you effectively resolved issues and communicated with customers.
✨Demonstrate Empathy and Patience
During the interview, be prepared to discuss scenarios where you've had to show empathy and patience. This role requires understanding customers' needs, especially those facing financial difficulties, so share examples that showcase your emotional intelligence.
✨Highlight Problem-Solving Abilities
Employers are looking for candidates who can take ownership of queries and resolve them efficiently. Be ready to provide specific examples of how you've tackled complex problems in past roles, demonstrating your critical thinking and solution-oriented mindset.
✨Express Flexibility and Team Spirit
Since the role requires flexibility in working hours and collaboration with team members, convey your willingness to adapt and work as part of a team. Share experiences where you've successfully collaborated with others to achieve common goals.
