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For Companies At a Glance
- Tasks: Handle inbound calls, assist customers with personal banking queries, and resolve issues efficiently.
- Company: Join Teleperformance, a leading contact centre known for delivering exceptional customer service.
- Benefits: Enjoy perks like savings discounts, free online classes, and access to mental health support.
- Why this job: Be part of a supportive team, make a real difference, and enjoy flexible working options after training.
- Qualifications: Excellent communication skills, customer service experience, and a proactive attitude are essential.
- Other info: Full training provided in Glasgow, with the option to work from home after three months.
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.
Here is all you need to know…
- Start Date: February 2026
- Salary: £25396.80
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training – We require full flexibility between 08.00 – 22.00 Monday – Sunday
- Training: 2 weeks based in Glasgow, City Park.
- Training hours 09:00am – 18:00pm Monday – Friday
- Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Who we are looking for…
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Confident in making complex decisions
- Self-motivated and able to affectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Previous banking/ financial experience is highly desired but not essential
- Previous call centre/ customer service experience is essential
Values we look for you to have…
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration– You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence– You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What will my role involve…?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving – taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Confident in following banking processes and explaining this to customer
Here are our key benefits…
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Leg
Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW (Coatbridge) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW (Coatbridge)
✨Tip Number 1
Familiarise yourself with Lloyds Banking Group's services and values. Understanding their approach to customer service will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will help you become more comfortable with handling various customer situations, which is crucial for a Customer Service Specialist.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will show your potential employer that you can handle complex situations effectively.
✨Tip Number 4
Highlight your flexibility and willingness to adapt to different working environments. Since the role offers both on-site and remote options, showing that you're open to either can make you a more attractive candidate.
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW (Coatbridge)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in call centres or banking. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to empathise with customers. Mention your problem-solving abilities and how you can contribute to delivering excellent service at Lloyds Banking Group.
Highlight Relevant Skills: In your application, emphasise skills such as emotional intelligence, critical thinking, and solution orientation. Provide examples of how you've used these skills in previous roles to enhance customer experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Specialist role.
How to prepare for a job interview at Teleperformance
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent verbal communication is key. During the interview, practice speaking clearly and confidently. Use examples from your past experiences to demonstrate how you've effectively communicated with customers.
✨Demonstrate Empathy and Patience
The role requires a good listener who can convey empathy. Be prepared to discuss scenarios where you had to handle difficult customer interactions. Highlight how you approached these situations with understanding and patience.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you successfully resolved customer issues. Emphasise your critical thinking skills and how you take ownership of challenges.
✨Familiarise Yourself with Banking Processes
While previous banking experience is desired but not essential, having a basic understanding of banking processes will set you apart. Research common banking terms and services, and be ready to explain them simply during the interview.
