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For Companies At a Glance
- Tasks: Handle inbound calls, assist customers with personal banking queries, and resolve issues efficiently.
- Company: Join Teleperformance, a leading contact centre known for delivering exceptional customer service.
- Benefits: Enjoy perks like savings discounts, free online classes, and access to mental health support.
- Why this job: Be part of a supportive team, make a real difference, and enjoy flexible working options after training.
- Qualifications: Excellent communication skills, customer service experience, and a proactive attitude are essential.
- Other info: Full training provided in Glasgow, with the option to work from home after three months.
The predicted salary is between 20000 - 30000 £ per year.
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.
Here is all you need to know…
- Start Date: February 2026
- Salary: £25396.80
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training – We require full flexibility between 08.00 – 22.00 Monday – Sunday
- Training: 2 weeks based in Glasgow, City Park.
- Training hours 09:00am – 18:00pm Monday – Friday
- Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Who we are looking for…
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Confident in making complex decisions
- Self-motivated and able to affectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Previous banking/ financial experience is highly desired but not essential
- Previous call centre/ customer service experience is essential
Values we look for you to have…
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration– You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence– You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What will my role involve…?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving – taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Confident in following banking processes and explaining this to customer
Here are our key benefits…
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Leg
Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW (Carluke) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW (Carluke)
✨Tip Number 1
Familiarise yourself with Lloyds Banking Group's services and products. Understanding their offerings will help you engage confidently with customers and provide accurate information during your calls.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you develop a polite and courteous telephone manner, which is essential for this role.
✨Tip Number 3
Brush up on your problem-solving skills by tackling common customer service scenarios. Being able to think critically and offer solutions will set you apart as a candidate who can handle difficult situations effectively.
✨Tip Number 4
Showcase your emotional intelligence by preparing examples of how you've empathised with customers in the past. Highlighting your ability to connect with others will demonstrate that you possess the interpersonal skills they are looking for.
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW (Carluke)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in call centres or banking. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to empathise with customers. Mention specific examples of how you've handled difficult situations in the past.
Highlight Relevant Skills: Emphasise skills such as problem-solving, attention to detail, and emotional intelligence in your application. These are crucial for the Customer Service Specialist role at Lloyds Banking Group.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Teleperformance
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent verbal communication is key. During the interview, practice speaking clearly and confidently. Use examples from your past experiences to demonstrate how you've effectively communicated with customers.
✨Demonstrate Empathy and Problem-Solving
The role requires a good listener who can convey empathy. Prepare to discuss scenarios where you successfully resolved customer issues, showing your ability to understand their needs and provide solutions.
✨Highlight Your Flexibility and Adaptability
With operational hours spanning from 08:00 to 22:00, it's important to show that you're flexible. Be ready to discuss your availability and any previous experiences where you adapted to changing schedules or demands.
✨Prepare for Situational Questions
Expect questions that assess your critical thinking and decision-making skills. Think of specific situations where you had to make quick decisions or handle difficult conversations, and be prepared to explain your thought process.
