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For Companies At a Glance
- Tasks: Handle inbound calls, assist customers with personal banking queries, and resolve issues efficiently.
- Company: Join Teleperformance, a leading contact centre known for delivering exceptional customer service.
- Benefits: Enjoy perks like savings discounts, free online classes, and access to mental health support.
- Why this job: Be part of a supportive team, enhance your communication skills, and make a real difference in customers' lives.
- Qualifications: Excellent verbal communication, problem-solving skills, and previous customer service experience are essential.
- Other info: Flexible working options after initial training; start date is October 2025.
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.
Here is all you need to know…
- Start Date: February 2026
- Salary: £25396.80
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training – We require full flexibility between 08.00 – 22.00 Monday – Sunday
- Training: 2 weeks based in Glasgow, City Park.
- Training hours 09:00am – 18:00pm Monday – Friday
- Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Who we are looking for…
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Confident in making complex decisions
- Self-motivated and able to affectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Previous banking/ financial experience is highly desired but not essential
- Previous call centre/ customer service experience is essential
Values we look for you to have…
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration– You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence– You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What will my role involve…?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving – taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Confident in following banking processes and explaining this to customer
Here are our key benefits…
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Leg
Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW (Bellshill) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW (Bellshill)
✨Tip Number 1
Familiarise yourself with Lloyds Banking Group's services and values. Understanding their approach to customer service will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will help you become more comfortable with handling various customer situations, which is crucial for a Customer Service Specialist.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will show your potential employer that you can handle challenges effectively.
✨Tip Number 4
Highlight your flexibility and willingness to adapt to different working environments. Since the role offers both on-site and remote options, showing that you're open to either can make you a more attractive candidate.
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW (Bellshill)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in call centres or banking. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to empathise with customers. Mention specific examples of how you've handled difficult situations in previous roles.
Highlight Relevant Skills: Emphasise skills such as problem-solving, attention to detail, and emotional intelligence in your application. These are crucial for the Customer Service Specialist role at Lloyds Banking Group.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Teleperformance
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent verbal communication is key. During the interview, practice speaking clearly and confidently. Use examples from your past experiences to demonstrate how you've effectively communicated with customers.
✨Demonstrate Empathy and Problem-Solving
The role requires a good listener who can convey empathy. Prepare to discuss scenarios where you successfully resolved customer issues, showing your ability to understand their needs and provide solutions.
✨Highlight Your Flexibility and Adaptability
With operational hours spanning from 08:00 to 22:00, it's important to show that you're flexible. Be ready to discuss your availability and any previous experiences where you adapted to changing schedules or demands.
✨Prepare for Situational Questions
Expect questions that assess your critical thinking and decision-making skills. Think of examples where you had to make quick decisions under pressure, especially in a customer service context, and be prepared to explain your thought process.
