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- Tasks: Provide top-notch customer service for personal banking inquiries and support.
- Company: Join Teleperformance, a leading contact centre known for exceptional customer service.
- Benefits: Enjoy perks like remote work options, discounts, wellbeing resources, and 28 days annual leave.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Previous customer service experience is essential; banking experience is a plus but not required.
- Other info: Flexible working options after training and a vibrant team culture await you!
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of house‑hold known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.
Here is all you need to know
- Start Date: February 2026
- Salary: £25396.80
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Operational hours after training – We require full flexibility between 08.00 – 22.00 Monday – Sunday
- Training: 2 weeks based in Glasgow, City Park.
- Training hours 09:00am – 18:00pm Monday – Friday
- Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Who we are looking for
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Confident in making complex decisions
- Self‑motivated and able to affectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Previous banking/financial experience is highly desired but not essential
- Previous call centre/ customer service experience is essential
Values we look for you to have
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open‑Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self‑driven mindset.
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank\’s complete range of services
- Problem solving – taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Confident in following banking processes and explaining this to customer
Here are our key benefits
- Perks at Work – Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to GP\’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer‑A‑Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
- 28 day annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
- No peak rail fares – travel is more afforable, at all times
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
If you\’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
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Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW
✨Tip Number 1
Familiarise yourself with Lloyds Banking Group's services and values. Understanding their approach to customer service will help you align your responses during the interview, showcasing that you're a good fit for their team.
✨Tip Number 2
Practice your verbal communication skills. Since excellent verbal communication is essential for this role, consider role-playing common customer service scenarios with a friend to build your confidence and fluency.
✨Tip Number 3
Demonstrate your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues, as this will highlight your capability to handle challenging situations effectively.
✨Tip Number 4
Showcase your emotional intelligence. Be prepared to discuss how you empathise with customers and manage difficult conversations, as these skills are crucial for providing exceptional service in a banking environment.
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in call centres or banking. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and emotional intelligence. Mention specific examples of how you've successfully handled difficult customer situations in the past.
Showcase Your Skills: In your application, emphasise your problem-solving abilities, attention to detail, and capacity to work independently. These are crucial for the Customer Service Specialist role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Teleperformance
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent verbal communication is key. Practice speaking clearly and confidently about your previous experiences, ensuring you convey empathy and understanding during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've effectively resolved customer issues in the past. Highlight your ability to take ownership of problems and provide solutions, as this is crucial for the role.
✨Exhibit Emotional Intelligence
Be ready to discuss situations where you've shown empathy and patience. Employers value candidates who can connect with customers on an emotional level, especially in challenging situations.
✨Research the Company and Role
Familiarise yourself with Lloyds Banking Group and their values. Understanding their approach to customer service will help you align your answers with what they are looking for in a candidate.
