At a Glance
- Tasks: Provide top-notch customer service and support for personal banking inquiries.
- Company: Join Teleperformance, a leading contact centre with a vibrant team culture.
- Benefits: Enjoy competitive pay, flexible working options, and awesome perks like discounts and wellbeing resources.
- Other info: Great career growth opportunities and a fun workplace atmosphere await you!
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Previous customer service experience is essential; banking knowledge is a plus.
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast‑paced contact centre employer who works alongside a number of house‑hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Job Details Start Date: Various 2026 Salary: £26,436.80 Job Type: Full Time – Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am – 18:00pm Monday – Friday Joining the team: First 3-months working on‑site in Glasgow then opportunity to choose on‑site or at‑home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self‑motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence – Doing things well means something to you and you will always strive to improve on your work. Collaboration – You enjoy working with others and you like working as a team player. Communication – You can speak and write clearly and in a confident manner. Emotional Intelligence – You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open‑Mindedness – You are able to be open to different ways of thinking and new ideas. Critical Thinking – You are able to think logically when making decisions. Solution Orientation – Having a forward thinking mindset focused on resolving challenges. Entrepreneurship – Taking ownership, not being afraid to take on new tasks, develop and have a self‑driven mindset. What will my role involve Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services Problem solving – taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management Confident in following banking processes and explaining this to customer Key Benefits Perks at Work – Savings Discounts / Free Online Classes Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice Critical Illness – up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards – For the best of the best Refer‑A‑Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress – Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimers Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #J-18808-Ljbffr
Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW in Stirling employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Glasgow. Our commitment to employee growth is evident through comprehensive training and flexible working options post-training, ensuring that you can thrive both personally and professionally. With a range of benefits including wellbeing resources, a cycle to work scheme, and competitive annual leave, we create an environment where our Customer Service Specialists can excel while making a meaningful impact in personal banking.
Contact Details:
Teleperformance Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW in Stirling
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group and Teleperformance. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky situations and show off your problem-solving skills.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They’re looking for someone who can connect with customers, so don’t be afraid to show your friendly and approachable side.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll get updates directly from us, so you won’t miss a beat in the process.
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group (Personal Banking) - GLASGOW in Stirling
Excellent Verbal Communication Skills
Customer Service Skills
Empathy
Patience
Problem-Solving Skills
Attention to Detail
Time Management
Interpersonal Skills
Numeracy Skills
Critical Thinking
Emotional Intelligence
Flexibility
Ability to Work Independently
Proactive Approach
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight any previous customer service or banking experience, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you embody the values we look for at StudySmarter. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully handled difficult situations in the past. We love seeing candidates who can think critically and come up with solutions on the spot!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, you’ll get updates straight from us about your application status!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Specialist at Lloyds Banking Group. Familiarise yourself with common banking terms and processes, as well as the services they offer. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent verbal communication is key for this role, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member. Focus on conveying empathy and patience, especially when discussing how you would handle difficult customer situations.
✨Demonstrate Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues. Think about times when you had to think critically and act quickly. This will illustrate your ability to take ownership of queries and provide effective solutions, which is crucial for this role.
✨Emphasise Teamwork and Flexibility
Lloyds Banking Group values collaboration and flexibility. Be ready to discuss how you work well in a team and adapt to changing situations. Share any experiences where you've worked with others to achieve a common goal, and highlight your willingness to be flexible with working hours.
