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For Companies At a Glance
- Tasks: Assist customers with their banking needs and provide top-notch service.
- Company: Join Lloyds Banking Group, a leader in personal banking.
- Benefits: Enjoy competitive pay, flexible hours, and career growth opportunities.
- Why this job: Make a difference in people's lives while building your career.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Be part of a supportive team in a dynamic banking environment.
The predicted salary is between 28800 - 48000 £ per year.
CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast‑paced contact centre employer who works alongside a number of household known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.
What will my role involve ?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank\’s complete range of services
- Problem solving – taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
- Confident in following banking processes and explaining this to customer
Here are our key benefits
- Perks at Work – Savings Discounts / Free Online Classes
- – Savings Discounts / Podcast / Wellbeing Recources / Webinars / Access to; GP\’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to GBP10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to GBP1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
- 28 day annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
- No peak rail fares – travel is more affordable, at all times
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
If you\’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
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Customer Service Specialist, Lloyds Banking Group (Personal Banking) - employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group (Personal Banking) -
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Specialist role at Lloyds Banking Group. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. It’ll help you stand out as a candidate who knows their stuff.
✨Tip Number 3
Showcase your skills! If you’ve got any relevant experience or achievements, make sure to highlight them during interviews. Use specific examples that demonstrate your problem-solving abilities and customer service expertise. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources and tips to help you land that dream job. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get applying!
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group (Personal Banking) -
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Specialist role. Highlight your relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: As a Customer Service Specialist, strong communication is key. Use clear and concise language in your application. We love seeing candidates who can express themselves well, so let your personality shine through!
Be Honest and Authentic: Don’t be afraid to show your true self in your application. We appreciate authenticity and want to know what makes you unique. Share your experiences and motivations honestly, and we’ll get a better sense of who you are.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you research Lloyds Banking Group and their customer service approach. Familiarise yourself with their values and recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Common Questions
Prepare for typical customer service interview questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you went above and beyond for a client?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Showcase Your Skills
Highlight your relevant skills and experiences that align with the job description. Use specific examples to demonstrate your problem-solving abilities and communication skills. This will help the interviewer see how you can add value to their team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the challenges they face in customer service. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
