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- Tasks: Provide top-notch customer service and support for personal banking queries.
- Company: Join Teleperformance, a leading contact centre with a vibrant culture.
- Benefits: Enjoy perks like discounts, online classes, and mental health support.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic work environment with opportunities for growth and recognition.
The predicted salary is between 28800 - 43200 £ per year.
Teleperformance is a fast‑paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Personal Banking line of business Lloyds Banking Division campaign.
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact.
- Support and provide a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support.
- Help customers that may be going through financial difficulty and debit card support.
- Promote channels such as Internet Banking and ensure that all customers are aware and have access to the Bank's complete range of services.
- Problem solving - take ownership of each and every query and ensure these are resolved, making a real positive difference for our customers.
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers.
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer.
- Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management.
- Confident in following banking processes and explaining this to customers.
Here are our key benefits:
- Perks at Work - Savings Discounts / Free Online Classes / Podcast / Wellbeing Resources / Webinars / Access to GP's, Mental Health Support, Financial Advice, Legal Advice.
- Critical Illness - up to GBP10,000.
- Cycle to Work Scheme.
- Eyecare support voucher.
- Holiday Purchase Scheme.
- Length of Service Awards.
- Workplace Pension.
- Monthly Inspire Awards - For the best of the best.
- Refer-A-Friend earns up to GBP1,200 for you.
- Monthly Wellbeing Webinars.
- Dedicated Employee Experience Progress - Here to support TP journey.
- 28 day annual leave (inclusive of bank holidays), increasing with length of service.
- Discounted Bus Travel in Glasgow (First Bus).
- No peak rail fares - travel is more affordable, at all times.
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Customer Service Specialist, Lloyds Banking Group (Personal Banking) - employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group (Personal Banking) -
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and Teleperformance. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role involves answering inbound calls, try role-playing with a friend or family member. Focus on being enthusiastic and clear, just like you'd need to be with customers.
✨Tip Number 3
Be ready to share examples! Think of times when you've solved problems or helped someone in a tough spot. These stories will showcase your customer service skills and make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, if you have any questions, our recruitment team is just a message away!
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group (Personal Banking) -
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for customer service shine through! We want to see that you’re excited about helping customers and making a positive impact right from the start.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in personal banking or customer service. We love seeing how your skills match what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us quickly and securely. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the basics of personal banking and the services offered by Lloyds Banking Group. Brush up on common banking terms and processes, as this will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Think about times when you took ownership of a problem and how you made a positive impact. This will demonstrate your ability to handle queries effectively, which is crucial for a Customer Service Specialist.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you’re engaged and care about understanding customer needs, which is key in a customer service role.
✨Be Ready for Role-Play Scenarios
Expect to participate in role-play scenarios during the interview. Prepare yourself to handle various customer situations, such as dealing with complaints or providing digital banking support. This will help you showcase your communication skills and ability to think on your feet.
