Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service via inbound calls, helping with banking queries.
- Company: Join Teleperformance, a leading contact center ranked 25th in Fortune's Best Workplaces.
- Benefits: Enjoy flexible work options, 28 days holiday, and discounts at major retailers.
- Why this job: Great opportunity for career growth in finance with supportive training and recognition programs.
- Qualifications: Looking for friendly communicators with problem-solving skills and attention to detail.
- Other info: Start your journey in January 2025 with a competitive salary and a vibrant team.
CUSTOMER SERVICE SPECIALIST – OFFICE BASED / OPTION TO WORK FROM HOME AFTER 3 MONTHS Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. TP is also ranked 25 th in the Fortune World Best WorkplacesTM. We have a fantastic opportunity for inbound customer service specialist for our Lloyds Banking Division campaign Here is all you need to know… Start Date: Various January 2025 Salary: From £11.44 per hour Job Type: Full Time – Permanent Working Hours: 40 hours per week (including training) Training hours 09:00am – 17:30pm Monday – Friday Operational hrs after training – Fully flex 07.00 – 23.00 Mon – Sun Training: 2 weeks based in Glasgow, City Park. Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best. Here are our key benefits… Initial 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best 28 days’ holiday (including bank holidays), increasing to 30 days after 1-year service 24/7 Employee Assistance Programme – including GP support and mental-health wellbeing counselling Fantastic opportunity for those interested in progressing a career in finance Genuine career progression opportunities through our supported internal development programmes Length of Service and monthly recognition awards Life Assurance Cover Supported Pension Scheme Energy, Insurance and Broadband support through our Perks at Work Platform Up to 15% off major retailers & supermarkets including M&S, Sainsbury, Argos, Curry’s, John Lewis, IKEA, B&Q, Morrison, Tesco and Asda Up to 40% off Cinema tickets including Odeon, VUE and Cineworld Up to 10% off mobile products including Apple and Samsung Exclusive TP offers for Mobile Phone contracts with EE and Vodafone Who we are looking for… A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in making decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets What will my role involve…? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services Problem solving – taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority
Customer Service Specialist, Lloyds Banking Group - GLASGOW employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group - GLASGOW
✨Tip Number 1
Familiarize yourself with Lloyds Banking Group's services and values. Understanding their customer service philosophy will help you align your approach during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will help you become more comfortable with handling various customer inquiries and showcase your ability to convey empathy and understanding.
✨Tip Number 3
Highlight any previous experience in customer service, especially in financial settings. Be prepared to discuss specific situations where you successfully resolved customer issues or improved their experience.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of how you've handled difficult situations in the past. Employers value candidates who can think on their feet and provide effective solutions under pressure.
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group - GLASGOW
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Specialist position. Understand the key responsibilities and required skills, such as excellent verbal communication and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize your ability to handle difficult situations, your attention to detail, and any previous roles that required strong interpersonal skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have delivered excellent customer service in the past and how you can contribute to the Lloyds Banking Division.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Teleperformance
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role during the interview. Highlight your desire to help customers and your passion for providing excellent service, as this aligns perfectly with the company's values.
✨Demonstrate Your Communication Skills
Prepare to showcase your verbal communication skills. Practice active listening and responding with empathy, as these are crucial for a Customer Service Specialist role. You might even role-play common customer scenarios to illustrate your approach.
✨Problem-Solving Scenarios
Be ready to discuss specific examples of how you've effectively solved problems in the past. The interviewer will likely be interested in your ability to take ownership of queries and resolve them efficiently, so have a few stories prepared.
✨Understand the Company and Role
Research Teleperformance and the Lloyds Banking Division before your interview. Familiarize yourself with their services and values, and think about how your skills and experiences can contribute to their mission of delivering world-class customer service.
