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- Tasks: Provide top-notch customer service and support to clients daily.
- Company: Join Teleperformance, a leading contact center known for its dynamic work environment.
- Benefits: Enjoy the option to work from home after 3 months and other great perks.
- Why this job: Be part of a reputable company that values teamwork and offers growth opportunities.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Ranked 25th in Fortune's World Best Workplaces, this is a chance to shine!
The predicted salary is between 28800 - 42000 £ per year.
CUSTOMER SERVICE SPECIALIST – OFFICE BASED / OPTION TO WORK FROM HOME AFTER 3 MONTHS Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. TP is also ranked 25 th in the Fortune World Best WorkplacesTM. We have a fantastic opportunity for inbound customer service specialist for our Lloyds Banking Division campaign Here is all you need to know… Start Date: Various January 2025 Salary: From £11.44 per hour Job Type: Full Time – Permanent Working Hours: 40 hours per week (including training) Training hours 09:00am – 17:30pm Monday – Friday Operational hrs after training – Fully flex 07.00 – 23.00 Mon – Sun Training: 2 weeks based in Glasgow, City Park. Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best. Here are our key benefits… Initial 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best 28 days’ holiday (including bank holidays), increasing to 30 days after 1-year service 24/7 Employee Assistance Programme – including GP support and mental-health wellbeing counselling Fantastic opportunity for those interested in progressing a career in finance Genuine career progression opportunities through our supported internal development programmes Length of Service and monthly recognition awards Life Assurance Cover Supported Pension Scheme Energy, Insurance and Broadband support through our Perks at Work Platform Up to 15% off major retailers & supermarkets including M&S, Sainsbury, Argos, Curry’s, John Lewis, IKEA, B&Q, Morrison, Tesco and Asda Up to 40% off Cinema tickets including Odeon, VUE and Cineworld Up to 10% off mobile products including Apple and Samsung Exclusive TP offers for Mobile Phone contracts with EE and Vodafone Who we are looking for… A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in making decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets What will my role involve…? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services Problem solving – taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority
Customer Service Specialist, Lloyds Banking Group - GLASGOW employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group - GLASGOW
✨Tip Number 1
Familiarize yourself with the customer service principles that are essential for a role at Teleperformance. Understanding their commitment to delivering world-class service will help you align your approach during interviews.
✨Tip Number 2
Research common customer service scenarios and practice your responses. Being able to demonstrate how you would handle various situations can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in fast-paced environments, especially if it involves working with well-known brands. This will show that you can thrive under pressure and meet high expectations.
✨Tip Number 4
Be prepared to discuss your adaptability, especially regarding the option to work from home after three months. Employers value candidates who can transition smoothly between different work environments.
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group - GLASGOW
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Specialist position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Use specific examples that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Showcase Communication Skills: Since this role involves direct interaction with customers, make sure to highlight your communication skills. Provide examples of how you've successfully communicated with customers in past roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work for Lloyds Banking Group and how you align with their values.
How to prepare for a job interview at Teleperformance
✨Research the Company
Before your interview, take some time to learn about Teleperformance and its values. Understanding their mission and the clients they work with will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Expect questions related to customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Communication Skills
As a Customer Service Specialist, strong communication skills are essential. During the interview, practice clear and concise communication. Listen carefully to the interviewer's questions and respond thoughtfully.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions about the role, team dynamics, and company culture. This shows your interest in the position and helps you determine if it's the right fit for you.
