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- Tasks: Join us as a Customer Service Specialist, helping customers with their banking needs.
- Company: Teleperformance is a leading contact center known for delivering top-notch customer service.
- Benefits: Enjoy the option to work from home after 3 months and other great perks.
- Why this job: Be part of a dynamic team in a reputable company that values your contribution.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: This role is office-based initially, with flexible options available later.
The predicted salary is between 28800 - 42000 £ per year.
CUSTOMER SERVICE SPECIALIST – OFFICE BASED / OPTION TO WORK FROM HOME AFTER 3 MONTHS Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. TP is also ranked 25th in the Fortune World B…
Customer Service Specialist, Lloyds Banking Group - GLASGOW employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group - GLASGOW
✨Tip Number 1
Familiarize yourself with the customer service principles that are essential for a role at Teleperformance. Understanding their commitment to delivering world-class service will help you align your approach during interviews.
✨Tip Number 2
Research common customer service scenarios and practice your responses. Being able to demonstrate how you would handle various situations can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in fast-paced environments, especially if it involves working with well-known brands. This will show that you can thrive under pressure and meet high expectations.
✨Tip Number 4
Prepare questions to ask during your interview about the team culture and support for remote work after three months. This shows your interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group - GLASGOW
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Specialist position at Lloyds Banking Group. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Use specific examples that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Showcase Communication Skills: Since this role involves direct interaction with customers, make sure to highlight your communication skills. Provide examples of how you've successfully communicated with customers in past roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work for Lloyds Banking Group specifically and how you align with their values.
How to prepare for a job interview at Teleperformance
✨Understand the Company Culture
Before your interview, take some time to research Teleperformance and their values. Understanding their commitment to customer service and how they operate will help you align your answers with what they are looking for.
✨Prepare for Common Customer Service Scenarios
Be ready to discuss specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication skills are essential. Practice speaking clearly and confidently about your experiences, and be prepared to demonstrate your ability to listen actively and empathize with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about team dynamics, training programs, or how success is measured in the customer service department.
