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For Companies At a Glance
- Tasks: Help customers with banking queries and provide excellent service over the phone.
- Company: Join Teleperformance, a top-rated contact center known for its world-class customer service.
- Benefits: Enjoy flexible working options, 28 days holiday, and discounts at major retailers.
- Why this job: Great opportunity for career growth in finance with supportive training and recognition programs.
- Qualifications: Looking for friendly communicators who can problem-solve and handle customer inquiries effectively.
- Other info: Start your journey in January 2025 with a two-week training in Glasgow.
Job Description
CUSTOMER SERVICE SPECIALIST – OFFICE BASED / OPTION TO WORK FROM HOME AFTER 3 MONTHS
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. TP is also ranked 25th in the Fortune World Best WorkplacesTM.
We have a fantastic opportunity for inbound customer service specialist for our Lloyds Banking Division campaign
Here is all you need to know…
- Start Date: 21st April 2025
- Salary: From £12.21 per hour
- Job Type: Full Time – Permanent
- Working Hours: 40 hours per week (including training)
- Training hours 09:00am – 18:00pm Monday – Friday
- Operational hrs after training – Fully flex 07.00 – 23.00 Mon – Sun
- Training: 2 weeks based in Glasgow, City Park.
- Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best.
Here are our key benefits…
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Who we are looking for…
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in making decisions
- Self-motivated and able to affectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
What will my role involve…?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving – taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
#priority
Customer Service Specialist, Lloyds Banking Group - GLASGOW employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group - GLASGOW
✨Tip Number 1
Familiarize yourself with Lloyds Banking Group's services and values. Understanding their customer service philosophy will help you align your approach during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will help you feel more confident in handling customer inquiries and showcasing your ability to convey empathy and understanding.
✨Tip Number 3
Highlight any previous experience in customer service, especially in financial settings. Be ready to share specific examples of how you've successfully resolved customer issues or improved their experience.
✨Tip Number 4
Prepare to discuss how you manage stress and time effectively, especially during busy periods. Being able to demonstrate your problem-solving skills and ability to stay calm under pressure will set you apart from other candidates.
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group - GLASGOW
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Specialist at Lloyds Banking Group. Highlight your relevant experience in customer service and how it aligns with the job description.
Tailor Your CV: Customize your CV to reflect the skills and experiences that are most relevant to the position. Emphasize your communication skills, problem-solving abilities, and any experience in financial services or similar roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've delivered excellent customer service in the past and how you can contribute to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Teleperformance
✨Show Enthusiasm
Make sure to convey your enthusiasm for the role during the interview. Since this position involves helping customers, a positive attitude will reflect your ability to provide excellent service.
✨Demonstrate Empathy
Prepare to discuss scenarios where you had to show empathy and understanding towards customers. This is crucial for handling difficult situations, especially in a banking environment.
✨Highlight Problem-Solving Skills
Be ready to share examples of how you've effectively solved problems in previous roles. This will showcase your ability to take ownership of queries and resolve them efficiently.
✨Practice Active Listening
During the interview, practice active listening. This means not only hearing but also understanding the questions being asked. It’s important to demonstrate that you can listen and respond thoughtfully, which is key in customer service.
