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- Tasks: Deliver exceptional customer service via phone, email, and social media.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Earn £13.35 per hour with hybrid working options and flexible shifts.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: 1 year experience in Banking & Financial Services required.
- Other info: Full training provided, with excellent career growth opportunities.
Customer Service Specialist Banking & Financial Services (Hybrid Glasgow)
Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Due to our success we have exciting opportunities in our Banking and Financial Service sector You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry
Start Dates: Various throughout Nov 2025
- Salary: 12.85 per hour
- Location: Hybrid – Glasgow, Cuprum Building, Argyle Street. 2 days in the office, 3 days work from home after training and Grad Bay – make the most of off-peak train fares and energy bills savings!
- Shifts: Full Time 40 hrs over 8.00 am – 8.00 pm, 5 days over Monday – Sunday. Full flexibility required to work any shifts within these hours.
- Training: 3 weeks then 5 weeks Grad Bay – THIS EIGHT WEEK PERIOD IS FULL TIME IN THE OFFICE
- Contract: Permanent
- Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
**Please note we do not allow any time off/holiday requests within the first 8 weeks of your start date**
Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration– You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence–You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Skills needed to be a Customer Service Representative
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Be driven to work towards achievable targets
Financial Sector – Key Responsibilities
- Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
- Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
- Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
- Have excellent attention to detail
- Be knowledgeable of our clients process and products and how best to support the customer
DisclaimerPlease be vigilant against job scams. Teleperformance willnevercontact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
DisclaimerPlease note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Specialist - Hybrid Glasgow (Kilmarnock) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Hybrid Glasgow (Kilmarnock)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or even in front of a mirror. The more comfortable you are with your responses, the more confident you'll be during the actual interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your emotional intelligence and communication skills. Share examples of how you've successfully resolved customer issues in the past. This is key for a Customer Service Specialist role!
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It’s the best way to ensure it gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out!
We think you need these skills to ace Customer Service Specialist - Hybrid Glasgow (Kilmarnock)
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in the Banking and Financial Services industry. We want to see how your background aligns with what we do, so don’t hold back on those relevant skills!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description to show us you understand what we're looking for. It’ll make your application stand out and show us you’re genuinely interested!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate good communication, so make sure your writing reflects that. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your knowledge of the banking and financial services sector. Familiarise yourself with common customer queries and the products offered by the company. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Soft Skills
Since this role requires excellent communication and emotional intelligence, prepare examples from your past experience where you've demonstrated these skills. Think about times when you resolved a difficult situation or worked collaboratively with a team to achieve a goal.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Practice your responses to common situations, focusing on your problem-solving skills and solution orientation. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the training process, team dynamics, or how success is measured in the role. It shows that you're engaged and serious about the opportunity.