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- Tasks: Deliver exceptional customer service via phone, email, and social media.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Earn £13.35 per hour with hybrid working options and flexible shifts.
- Why this job: Make a real impact by helping customers in the banking sector.
- Qualifications: 1 year experience in Banking & Financial Services required.
- Other info: Enjoy a dynamic team environment with opportunities for growth.
Customer Service Specialist Banking & Financial Services (Hybrid Glasgow)
Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Due to our success we have exciting opportunities in our Banking and Financial Service sector You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry
Start Dates: Various throughout Nov 2025
- Salary: 13.35 per hour
- Location: Hybrid – Glasgow, Cuprum Building, Argyle Street. 2 days in the office, 3 days work from home after training and Grad Bay – make the most of off-peak train fares and energy bills savings!
- Shifts: Full Time 40 hrs over 8.00 am – 8.00 pm, 5 days over Monday – Sunday. Full flexibility required to work any shifts within these hours.
- Training: 3 weeks then 3 weeks Grad Bay – THIS SIX WEEK PERIOD IS FULL TIME IN THE OFFICE
- Contract: Permanent
- Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
**Please note we do not allow any time off/holiday requests within the first 6 weeks of your start date**
Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration– You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence–You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Skills needed to be a Customer Service Representative
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Be driven to work towards achievable targets
Financial Sector – Key Responsibilities
- Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
- Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
- Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
- Have excellent attention to detail
- Be knowledgeable of our clients process and products and how best to support the customer
DisclaimerPlease be vigilant against job scams. Teleperformance willnevercontact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
DisclaimerPlease note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Specialist - Hybrid Glasgow (Hamilton) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Hybrid Glasgow (Hamilton)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable talking about your experience and how it relates to the job.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past work where you’ve successfully resolved customer issues. Be ready to discuss these during your interview to demonstrate your solution-oriented mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive opportunities listed there, so don’t miss out on your chance to join us at Teleperformance!
We think you need these skills to ace Customer Service Specialist - Hybrid Glasgow (Hamilton)
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in the Banking and Financial Services industry. We want to see how your background aligns with what we do, so don’t hold back on those relevant skills!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description to show us you understand what we're looking for. It’ll make your application stand out and show us you’re genuinely interested!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate good communication skills, so make sure your writing reflects that. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your knowledge of the banking and financial services sector. Familiarise yourself with common customer queries and the products offered by Teleperformance. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Soft Skills
Since this role requires excellent communication and emotional intelligence, prepare examples from your past experience where you've successfully handled difficult situations or provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice responding to customer queries or complaints in a calm and professional manner. This will not only showcase your problem-solving skills but also your ability to empathise and communicate effectively.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team culture, training processes, or how success is measured in the role. It shows that you're engaged and serious about the opportunity, plus it gives you a chance to assess if the company is the right fit for you.
