At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and social media.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Earn £13.35 per hour with hybrid working options and flexible shifts.
- Other info: Full training provided, with excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: 1 year experience in Banking and Financial Services required.
Customer Service Specialist Banking & Financial Services (Hybrid Glasgow)
Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Due to our success we have exciting opportunities in our Banking and Financial Service sector You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry
Start Dates: Various throughout Nov 2025
- Salary: 12.85 per hour
- Location: Hybrid - Glasgow, Cuprum Building, Argyle Street. 2 days in the office, 3 days work from home after training and Grad Bay - make the most of off-peak train fares and energy bills savings!
- Shifts: Full Time 40 hrs over 8.00 am - 8.00 pm, 5 days over Monday - Sunday. Full flexibility required to work any shifts within these hours.
- Training: 3 weeks then 5 weeks Grad Bay - THIS EIGHT WEEK PERIOD IS FULL TIME IN THE OFFICE
- Contract: Permanent
- Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
**Please note we do not allow any time off/holiday requests within the first 8 weeks of your start date**
Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration- You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence-You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Skills needed to be a Customer Service Representative
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Be driven to work towards achievable targets
Financial Sector - Key Responsibilities
- Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
- Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
- Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
- Have excellent attention to detail
- Be knowledgeable of our clients process and products and how best to support the customer
DisclaimerPlease be vigilant against job scams. Teleperformance willnevercontact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
DisclaimerPlease note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Specialist - Hybrid Glasgow (Airdrie) employer: Teleperformance
At Teleperformance, we pride ourselves on being a certified great place to work, offering a dynamic and supportive environment for our Customer Service Specialists in Glasgow. With a hybrid working model that promotes work-life balance, comprehensive training, and opportunities for personal growth, we empower our employees to excel in their roles while enjoying the benefits of flexible working arrangements. Join us to be part of a collaborative team that values excellence, communication, and emotional intelligence, all while making a meaningful impact in the Banking and Financial Services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Hybrid Glasgow (Airdrie)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable with speaking confidently and empathetically.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your solution-oriented mindset.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It’s the best way to ensure your details are in the right hands and gives you a better chance of landing that Customer Service Specialist role!
We think you need these skills to ace Customer Service Specialist - Hybrid Glasgow (Airdrie)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Specialist role. Highlight your experience in the Banking and Financial Services sector, and don’t forget to showcase those skills like communication and problem-solving that we value!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your previous experience makes you a perfect fit for our team. Keep it friendly and professional!
Showcase Your Soft Skills:We love candidates who can demonstrate emotional intelligence and collaboration. In your application, give examples of how you've worked well in teams or handled difficult situations with empathy and patience.
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your knowledge of the banking and financial services sector. Familiarise yourself with common customer queries and the products offered by Teleperformance. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Soft Skills
Since this role requires excellent communication and emotional intelligence, prepare examples from your past experiences that highlight these skills. Think about times when you resolved a difficult situation or worked effectively in a team. This will demonstrate your ability to connect with customers and colleagues alike.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle specific customer service situations, focusing on your problem-solving and solution-oriented mindset. This will help you articulate your thought process and showcase your critical thinking abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows your enthusiasm and willingness to engage, plus it gives you valuable insights into the company culture.
