At a Glance
- Tasks: Provide exceptional customer service via phone, email, and social media.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Enjoy hybrid working, saving on energy bills, and corporate perks.
- Other info: Full training provided; flexible shifts across weekdays and weekends.
- Why this job: Be part of a passionate team dedicated to excellence and customer satisfaction.
- Qualifications: 1 year experience in Banking and Financial Services required.
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry
Start Dates: 13th Oct 2025, 10th Nov 2025, 1 Dec 2025
Salary: £13.35 per hour
Location: Hybrid - Bristol Spectrum House. 2 days in the office (save money on your energy bills!), 3 days work from home after training and Grad Bay.
Shifts: Full Time 40 hrs over 8.00 am - 8.00 pm, 5 days over Monday - Sunday. Full flexibility required to work any shifts within these hours.
Training: 3 weeks then 3 weeks Grad Bay - THIS SIX WEEK PERIOD IS FULL TIME IN THE OFFICE
Contract: Permanent
Background Checking:
Right to Work in the UK
Criminal Record Check
Credit Check
Any other associated checks
**Please note we do not allow any time off/holiday requests within the first 6 weeks of your start date**
Values we look for you to have:
Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
Collaboration- You enjoy working with others and you like working as a team player.
Communication- You can speak and write clearly and in a confident manner.
Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
Critical Thinking- You are able to think logically when making decisions.
Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Skills needed to be a Customer Service Representative
A professional, polite and courteous telephone manner
Ability to deliver excellent service with outgoing nature
Excellent verbal communication skills
A good listener who can convey empathy, patience and understanding
Confident and proactive to deal with difficult situations and conversations
High levels of accuracy and attention to detail
Be driven to work towards achievable targets
Financial Sector - Key Responsibilities
Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
Have excellent attention to detail
Be knowledgeable of our client’s process and products and how best to support the customer
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application
Remote working/work at home options are available for this role.
Customer Service Specialist - Hybrid Bristol in Weston employer: Teleperformance
At Teleperformance, we pride ourselves on being a certified great place to work in the UK, offering a dynamic and supportive environment for our Customer Service Specialists in the Banking and Financial Services sector. With a hybrid working model based in Bristol, employees enjoy the flexibility of working from home while benefiting from comprehensive training and development opportunities, fostering both personal and professional growth. Our commitment to excellence, collaboration, and emotional intelligence creates a vibrant work culture where every team member can thrive and contribute to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Hybrid Bristol in Weston
✨Tip Number 1
Familiarise yourself with the banking and financial services sector. Understanding the industry trends, regulations, and common customer queries will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Showcase your emotional intelligence in your interactions. Practice active listening and empathy, as these skills are crucial for a Customer Service Specialist. Be prepared to share examples of how you've successfully handled difficult situations in the past.
✨Tip Number 3
Highlight your problem-solving abilities. Think of specific instances where you've resolved customer issues effectively. This will demonstrate your solution-oriented mindset, which is highly valued in this role.
✨Tip Number 4
Be ready to discuss your flexibility and teamwork skills. Since the role requires working various shifts and collaborating with others, prepare to explain how you adapt to changing environments and contribute positively to team dynamics.
We think you need these skills to ace Customer Service Specialist - Hybrid Bristol in Weston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the Banking and Financial Services industry. Include specific examples of how you've demonstrated skills like problem-solving, communication, and emotional intelligence.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention your ability to work collaboratively and your commitment to process excellence, as these are key values for the company.
Highlight Relevant Experience:In your application, clearly outline your previous roles in customer service or banking. Provide details on how you handled difficult situations and resolved customer queries effectively.
Prepare for Background Checks:Be ready to provide documentation for background checks, including proof of your right to work in the UK. Ensure your records are clear, as this is a crucial part of the application process.
How to prepare for a job interview at Teleperformance
✨Showcase Your Experience
Make sure to highlight your previous experience in the Banking and Financial Services industry. Be prepared to discuss specific examples of how you've provided excellent customer service and resolved issues effectively.
✨Demonstrate Emotional Intelligence
During the interview, focus on showcasing your emotional intelligence. Share instances where you empathised with customers or handled difficult situations with patience and understanding.
✨Communicate Clearly
Practice clear and confident communication. Whether it's answering questions or asking your own, ensure that you articulate your thoughts well. This is crucial for a role that involves various communication channels.
✨Emphasise Team Collaboration
Since the role requires collaboration, be ready to discuss how you work well in a team. Share examples of successful teamwork and how you contribute to a positive team environment.
