At a Glance
- Tasks: Provide exceptional customer service via phone, email, and social media.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Enjoy hybrid work, flexible shifts, and competitive pay of £13.35 per hour.
- Other info: Full-time training required for the first six weeks; no time off during this period.
- Why this job: Be part of a passionate team dedicated to excellence and customer satisfaction.
- Qualifications: Must have at least 1 year of experience in Banking and Financial Services.
Customer Service Specialist – Banking & Financial Services (Hybrid Bristol)
Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry
Start Dates: 13th Oct 2025, 10th Nov 2025, 1 Dec 2025
- Salary: £13.35 per hour
- Location: Hybrid - Bristol Spectrum House. 2 days in the office (save money on your energy bills!), 3 days work from home after training and Grad Bay.
- Shifts: Full Time 40 hrs over 8.00 am - 8.00 pm, 5 days over Monday - Sunday. Full flexibility required to work any shifts within these hours.
- Training: 3 weeks then 3 weeks Grad Bay - THIS SIX WEEK PERIOD IS FULL TIME IN THE OFFICE
- Contract: Permanent
- Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
**Please note we do not allow any time off/holiday requests within the first 6 weeks of your start date**
Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration- You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Skills needed to be a Customer Service Representative
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Be driven to work towards achievable targets
Financial Sector - Key Responsibilities
- Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
- Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
- Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
- Have excellent attention to detail
- Be knowledgeable of our client’s process and products and how best to support the customer
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Locations
Customer Service Specialist - Hybrid Bristol in Newport, Wales employer: Teleperformance
At Teleperformance, we pride ourselves on being a certified great place to work, offering a dynamic and supportive environment for our Customer Service Specialists in the vibrant city of Bristol. With a hybrid working model that allows for flexibility and a strong focus on employee development, we empower our team members to excel in their roles while enjoying a healthy work-life balance. Join us to be part of a collaborative culture that values excellence, emotional intelligence, and innovative thinking, all while making a meaningful impact in the Banking and Financial Services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Hybrid Bristol in Newport, Wales
✨Tip Number 1
Familiarise yourself with the banking and financial services sector. Understanding the latest trends, regulations, and customer expectations can give you an edge during interviews. Show that you're not just looking for a job, but that you're genuinely interested in the industry.
✨Tip Number 2
Highlight your previous experience in customer service, especially within banking or finance. Be ready to discuss specific scenarios where you demonstrated problem-solving skills and emotional intelligence, as these are key traits they value.
✨Tip Number 3
Prepare for situational questions that assess your critical thinking and solution orientation. Think of examples from your past where you successfully resolved customer issues or improved processes, as this will showcase your ability to thrive in their environment.
✨Tip Number 4
Demonstrate your flexibility and willingness to adapt to different shifts. Since the role requires full flexibility, be prepared to discuss how you can manage your schedule effectively to meet the demands of the position.
We think you need these skills to ace Customer Service Specialist - Hybrid Bristol in Newport, Wales
Some tips for your application 🫡
Highlight Relevant Experience:Make sure to emphasise your previous experience in the Banking and Financial Services industry. Provide specific examples of how you've delivered excellent customer service in similar roles.
Showcase Key Skills:In your application, clearly demonstrate your skills such as communication, emotional intelligence, and problem-solving. Use concrete examples to illustrate how you've applied these skills in past situations.
Tailor Your CV and Cover Letter:Customise your CV and cover letter to align with the job description. Mention the values and skills that Teleperformance is looking for, such as collaboration and solution orientation, to show you’re a great fit.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Teleperformance
✨Showcase Your Experience
Make sure to highlight your previous experience in the Banking and Financial Services industry. Be prepared to discuss specific examples of how you've delivered excellent customer service in past roles.
✨Demonstrate Emotional Intelligence
During the interview, showcase your ability to empathise with customers. Use examples that illustrate your patience and understanding, especially in challenging situations.
✨Communicate Clearly
Practice clear and confident communication. Whether it's answering questions or asking for clarification, ensure you convey your thoughts effectively and professionally.
✨Emphasise Problem-Solving Skills
Be ready to discuss how you approach problem-solving. Share instances where you've successfully resolved customer queries and created positive experiences, demonstrating your solution-oriented mindset.
