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- Tasks: Provide exceptional customer service via phone, email, and social media.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Enjoy hybrid working, saving on energy bills, and competitive pay of £13.35 per hour.
- Why this job: Be part of a dynamic team focused on excellence and customer satisfaction.
- Qualifications: 1 year experience in Banking & Financial Services required.
- Other info: Full-time training for 6 weeks in the office; flexible shifts available.
Customer Service Specialist – Banking & Financial Services (Hybrid Bristol) Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry Start Dates: 13th Oct 2025, 10th Nov 2025, 1 Dec 2025 Salary: £13.35 per hour Location: Hybrid – Bristol Spectrum House. 2 days in the office (save money on your energy bills!), 3 days work from home after training and Grad Bay. Shifts: Full Time 40 hrs over 8.00 am – 8.00 pm, 5 days over Monday – Sunday. Full flexibility required to work any shifts within these hours. Training: 3 weeks then 3 weeks Grad Bay – THIS SIX WEEK PERIOD IS FULL TIME IN THE OFFICE Contract: Permanent Background Checking: Right to Work in the UK Criminal Record Check Credit Check Any other associated checks **Please note we do not allow any time off/holiday requests within the first 6 weeks of your start date** Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector – Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client’s process and products and how best to support the customer Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application
Customer Service Specialist - Hybrid Bristol employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Hybrid Bristol
✨Tip Number 1
Familiarise yourself with the banking and financial services sector. Understanding the latest trends, regulations, and customer expectations can give you an edge during interviews. Show that you're not just knowledgeable but also passionate about the industry.
✨Tip Number 2
Highlight your previous experience in customer service, especially within the banking sector. Be ready to share specific examples of how you've handled challenging situations or provided exceptional service, as this will demonstrate your capability to excel in this role.
✨Tip Number 3
Prepare for situational questions that assess your emotional intelligence and problem-solving skills. Think of scenarios where you had to empathise with a customer or resolve a complex issue, and be ready to discuss these in detail.
✨Tip Number 4
Showcase your flexibility and willingness to work various shifts. Since the role requires full-time availability across different days and times, emphasising your adaptability can make you a more attractive candidate.
We think you need these skills to ace Customer Service Specialist - Hybrid Bristol
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your previous experience in the Banking and Financial Services industry. Provide specific examples of how you've delivered excellent customer service in similar roles.
Showcase Your Skills: In your application, clearly demonstrate the skills mentioned in the job description, such as communication, emotional intelligence, and problem-solving. Use concrete examples to illustrate these abilities.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to align with the values and responsibilities outlined by Teleperformance. Mention how you embody their values like collaboration and process excellence.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Teleperformance
✨Showcase Your Experience
Make sure to highlight your previous experience in the Banking and Financial Services industry. Be prepared to discuss specific examples of how you've delivered excellent customer service in past roles.
✨Demonstrate Emotional Intelligence
During the interview, showcase your ability to empathise with customers. Use examples that illustrate your patience and understanding, especially in challenging situations.
✨Emphasise Team Collaboration
Since the role requires working as part of a team, be ready to discuss how you collaborate with others. Share experiences where teamwork led to successful outcomes.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer queries or complaints. Practice articulating your thought process and solution-oriented mindset in these scenarios.
