At a Glance
- Tasks: Provide exceptional customer service via phone, email, and social media.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Enjoy hybrid working, saving on energy bills with 2 days in-office and 3 days remote.
- Other info: Full-time training for 6 weeks in the office; flexible shifts required.
- Why this job: Be part of a passionate team dedicated to excellence in banking and financial services.
- Qualifications: Must have at least 1 year of experience in the Banking and Financial Service industry.
Customer Service Specialist – Banking & Financial Services (Hybrid Bristol)
Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry
Start Dates: 13th Oct 2025, 10th Nov 2025, 1 Dec 2025
- Salary: £13.35 per hour
- Location: Hybrid - Bristol Spectrum House. 2 days in the office (save money on your energy bills!), 3 days work from home after training and Grad Bay.
- Shifts: Full Time 40 hrs over 8.00 am - 8.00 pm, 5 days over Monday - Sunday. Full flexibility required to work any shifts within these hours.
- Training: 3 weeks then 3 weeks Grad Bay - THIS SIX WEEK PERIOD IS FULL TIME IN THE OFFICE
- Contract: Permanent
- Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
**Please note we do not allow any time off/holiday requests within the first 6 weeks of your start date**
Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration- You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Skills needed to be a Customer Service Representative
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Be driven to work towards achievable targets
Financial Sector - Key Responsibilities
- Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
- Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
- Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
- Have excellent attention to detail
- Be knowledgeable of our client’s process and products and how best to support the customer
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Specialist - Hybrid Bristol in Trowbridge employer: Teleperformance
At Teleperformance, we pride ourselves on being a certified great place to work, offering a dynamic hybrid working environment in Bristol that balances office collaboration with the flexibility of remote work. Our commitment to employee growth is evident through comprehensive training and a culture that values process excellence, teamwork, and emotional intelligence, ensuring that our Customer Service Specialists thrive both personally and professionally. Join us to be part of a supportive team dedicated to delivering exceptional customer experiences in the Banking and Financial Services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Hybrid Bristol in Trowbridge
✨Tip Number 1
Familiarise yourself with the banking and financial services sector. Understanding the industry trends, regulations, and customer expectations will help you stand out during interviews and discussions.
✨Tip Number 2
Showcase your emotional intelligence skills. Be prepared to discuss specific examples where you've demonstrated empathy and problem-solving in previous roles, as these are crucial for a Customer Service Specialist.
✨Tip Number 3
Practice your communication skills. Since you'll be interacting with customers through various channels, being articulate and clear in your responses is key. Consider role-playing scenarios with friends or family.
✨Tip Number 4
Be ready to discuss your flexibility and teamwork abilities. The role requires working various shifts and collaborating with others, so think of examples that highlight your adaptability and team spirit.
We think you need these skills to ace Customer Service Specialist - Hybrid Bristol in Trowbridge
Some tips for your application 🫡
Highlight Relevant Experience:Make sure to emphasise your previous experience in the Banking and Financial Services industry. Provide specific examples of how you've delivered excellent customer service and resolved customer queries.
Showcase Your Skills:In your application, clearly demonstrate your skills such as communication, emotional intelligence, and problem-solving. Use concrete examples to illustrate how you embody these qualities in a customer service context.
Tailor Your CV and Cover Letter:Customise your CV and cover letter to align with the values and skills mentioned in the job description. Highlight your ability to work collaboratively, think critically, and maintain high attention to detail.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Teleperformance
✨Showcase Your Experience
Make sure to highlight your previous experience in the Banking and Financial Services industry. Be prepared to discuss specific examples of how you've delivered excellent customer service and resolved customer queries.
✨Demonstrate Emotional Intelligence
During the interview, focus on showcasing your emotional intelligence. Share instances where you empathised with customers or handled difficult situations with patience and understanding.
✨Emphasise Team Collaboration
Since collaboration is key for this role, be ready to talk about your experiences working in teams. Discuss how you contributed to team success and how you value input from others.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Prepare by thinking of examples where you successfully resolved challenges for customers, demonstrating your solution-oriented mindset.
