At a Glance
- Tasks: Provide exceptional customer service via phone, email, and social media.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Enjoy hybrid working, saving on energy bills with 2 days in-office and 3 days remote.
- Other info: Full-time training for 6 weeks in the office; flexible shifts available.
- Why this job: Be part of a passionate team dedicated to excellence in banking and financial services.
- Qualifications: 1 year experience in Banking & Financial Services required; strong communication and problem-solving skills needed.
Customer Service Specialist – Banking & Financial Services (Hybrid Bristol)
Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry
Start Dates: 13th Oct 2025, 10th Nov 2025, 1 Dec 2025
- Salary: £13.35 per hour
- Location: Hybrid - Bristol Spectrum House. 2 days in the office (save money on your energy bills!), 3 days work from home after training and Grad Bay.
- Shifts: Full Time 40 hrs over 8.00 am - 8.00 pm, 5 days over Monday - Sunday. Full flexibility required to work any shifts within these hours.
- Training: 3 weeks then 3 weeks Grad Bay - THIS SIX WEEK PERIOD IS FULL TIME IN THE OFFICE
- Contract: Permanent
- Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
**Please note we do not allow any time off/holiday requests within the first 6 weeks of your start date**
Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration- You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Skills needed to be a Customer Service Representative
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Be driven to work towards achievable targets
Financial Sector - Key Responsibilities
- Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
- Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
- Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
- Have excellent attention to detail
- Be knowledgeable of our client’s process and products and how best to support the customer
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Specialist - Hybrid Bristol in Chippenham employer: Teleperformance
At Teleperformance, we pride ourselves on being a certified great place to work, offering a dynamic and supportive environment for our Customer Service Specialists in the Banking and Financial Services sector. With a hybrid working model based in Bristol, employees enjoy the flexibility of working from home while benefiting from comprehensive training and development opportunities, fostering both personal and professional growth. Our commitment to collaboration, process excellence, and emotional intelligence ensures that every team member feels valued and empowered to deliver exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Hybrid Bristol in Chippenham
✨Tip Number 1
Familiarise yourself with the banking and financial services sector. Understanding the latest trends, regulations, and customer expectations in this industry will help you stand out during interviews and discussions.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you become more confident and articulate when addressing customer concerns.
✨Tip Number 3
Demonstrate your emotional intelligence by preparing examples of how you've successfully empathised with customers in the past. This will show that you possess the necessary skills to handle sensitive situations effectively.
✨Tip Number 4
Be ready to discuss your problem-solving abilities. Think of specific instances where you've resolved issues for customers, as this will highlight your solution-oriented mindset and ability to think critically under pressure.
We think you need these skills to ace Customer Service Specialist - Hybrid Bristol in Chippenham
Some tips for your application 🫡
Highlight Relevant Experience:Make sure to emphasise your previous experience in the Banking and Financial Services industry. Provide specific examples of how you've delivered excellent customer service and resolved customer queries.
Showcase Key Skills:In your application, clearly demonstrate your skills such as communication, emotional intelligence, and problem-solving. Use concrete examples to illustrate how you embody these qualities in a customer service context.
Tailor Your CV and Cover Letter:Customise your CV and cover letter to align with the values and skills mentioned in the job description. Highlight your ability to work collaboratively and your commitment to process excellence.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Teleperformance
✨Showcase Your Experience
Make sure to highlight your previous experience in the Banking and Financial Services industry. Be prepared to discuss specific examples of how you've delivered excellent customer service and resolved customer queries.
✨Demonstrate Emotional Intelligence
During the interview, focus on showcasing your emotional intelligence. Share instances where you've empathised with customers or handled difficult situations with patience and understanding.
✨Emphasise Team Collaboration
Since collaboration is key for this role, be ready to talk about your experiences working in teams. Discuss how you contribute to a positive team environment and how you value input from others.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Prepare by thinking of examples where you've successfully resolved challenges, focusing on your critical thinking and solution-oriented mindset.
