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- Tasks: Assist customers with mobile phone insurance claims via calls, emails, and chats.
- Company: Global outsourcing contact centre known for great work culture and results.
- Benefits: Paid training, flexible shifts, discounts on cinema, travel, and gym memberships.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Strong people skills, confidence with PCs, and a positive attitude.
- Other info: Work from home with excellent career progression opportunities.
The predicted salary is between 26020 - 36428 ÂŁ per year.
Its great to see you are interested in joining us, please take a closer look and good luck with your application.
Claims Handler
Start Date: 24th November 2025
Training: 2 weeks, Monday to Friday 9am-6pm. Full attendance is required.
Working Shifts: 5/7 days between 8am – 9pm Monday – Friday and 8am – 8pm Saturday and 9am – 6pm Sunday (Full Flexibility required)
Rate of pay: ÂŁ26,020 per annum
Site: Work at Home
Requirements: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments).
Who are we? We are the voice of our clients.
We are a global outsourcing Contact Centre located in 2 different fabulous buildings, Baltic Place on Gateshead Quayside, and Tyne River House, situated on the river side, close to the Metro Centre. We have a reputation for hard work, outstanding results, and for simply being “a great place to work”.
What do we do? We provide fantastic service and great careers.
- We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way!
- We do this by telephone, email, web chat, white mail and social media interactions.
- We develop our teams and provide some fantastic opportunities for progression. If you want a career, you can make it happen.
What role is available? Claims Handler from customers who are wanting to make a claim on their mobile phone insurance.
- Handling inbound calls from customers wishing to make an insurance claim with regards to their mobile phone device.
- You will support your customer through the process, assisting with fresh claims, or perhaps cancelling if required.
- By following set questions on your PC, you will talk your customer through a step by step process to determine the options available to them.
What does an average day look like? Now there’s a question!
- A typical day will see you working up to 8hrs per day in a lively & vibrant environment. With an hour for lunch and breaks, you always have time to catch up with friends, grab something to eat at the local Café or perhaps go for a walk along the river side.
- You will start your day signing into your systems to make sure you are ready to take your first call of the day.
- You will talk to a variety of customers and support them by provide a positive experience on every call.
- Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.
What do we need from you? People skills and confidence in your PC skills!
- A good attitude and the ability to interact with lots of different people.
- Computer skills, and the ability to navigate with ease.
- Flexibility, great attendance and good time keeping to make sure your available for our customers.
What will we give you? Well there’s plenty, where do we start?
- 2 weeks of classroom based training (paid of course) and a further 2 weeks in a dedicated area on the call floor that we call “Nesting”. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
Anything else that we have to offer? Always, and just to name a few……..
- Cineworld tickets – Up to 55% off
- Virgin Trains – 20% off
- Virgin Experience Days – 20% off
- 25% off O2 and 20% of EE Mobile Contracts
- Sony – 20% off Mobile Phones
- Pure Gym – Reduced Membership
- Ray-Ban – 20% off
Customer Service Specialist/Claims Handler - WORK FROM HOME employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist/Claims Handler - WORK FROM HOME
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on us. Understand our values and what we stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and give you a chance to showcase your people skills during the interview.
✨Tip Number 3
Be flexible! We love candidates who can adapt to different situations. Highlight your flexibility in your conversations, and be ready to discuss how you can handle busy days or unexpected challenges with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our fantastic team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Specialist/Claims Handler - WORK FROM HOME
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Claims Handler. We want to see how you can bring your unique flair to our team!
Show Off Your People Skills: Since this role is all about interacting with customers, don’t forget to showcase your people skills in your application. Share examples of how you've successfully handled customer queries or resolved issues in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand and relevant to the job.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you understand what a Claims Handler does. Familiarise yourself with the responsibilities, like handling inbound calls and guiding customers through the claims process. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this job is all about interacting with customers, be prepared to demonstrate your people skills. Think of examples from your past experiences where you've successfully resolved issues or provided excellent service. This will highlight your ability to connect with customers and handle their queries effectively.
✨Flexibility is Key
The role requires full flexibility with working hours, so be ready to discuss your availability during the interview. Show that you're adaptable and willing to work various shifts, as this will reflect your commitment to meeting customer needs and being a reliable team member.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations with customers. Practice answering these types of questions by thinking through potential challenges you might face as a Claims Handler. This will help you articulate your thought process and problem-solving skills during the interview.