At a Glance
- Tasks: Provide exceptional customer service and support for a leading international newspaper.
- Company: Join a dynamic team at a trusted global news organisation.
- Benefits: Earn £12.60 per hour with a structured training programme and supportive work environment.
- Other info: Onsite role in Bristol with set shifts; perfect for those who thrive in a lively environment.
- Why this job: Be part of a compassionate team that values personality and meaningful customer interactions.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Start Date: 20/04/2026
- Salary: £24,570 PA
- Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available
- Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday)
- Training Duration: 2 weeks
Could this be the opportunity you have been waiting for?
- Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers?
- Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality. People who will listen, understand and ask the right questions to find the best solutions!
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Customer Service Specialist - Bristol onsite (Weston-Super-Mare) employer: Teleperformance
Join a dynamic and supportive team at our Bristol location, where we prioritise exceptional customer service and meaningful interactions. With a focus on employee growth, we offer comprehensive training and a vibrant work culture that values compassion and energy. Enjoy the benefits of working in a central location with flexible shifts that accommodate your lifestyle while contributing to one of the world's most trusted newspapers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Bristol onsite (Weston-Super-Mare)
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding the mission of the newspaper you’ll be supporting will help you connect better with customers and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Practice your communication skills. Since this role requires you to engage with customers, being able to articulate your thoughts clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions. Think about how you would handle various customer service scenarios, as this will showcase your problem-solving abilities and your approach to delivering exceptional service.
✨Tip Number 4
Show your personality! The job description mentions that callers want to talk to people with personality. Be ready to share a bit about yourself and how your unique traits can contribute to the team’s success.
We think you need these skills to ace Customer Service Specialist - Bristol onsite (Weston-Super-Mare)
Exceptional Communication SkillsActive ListeningEmpathyProblem-Solving SkillsConflict ResolutionTime ManagementAttention to DetailSome tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Specialist position. Tailor your application to highlight your relevant experience in customer service.
Showcase Your Personality:Since the role emphasises personality and communication, make sure to convey your enthusiasm and approachability in your cover letter. Use examples that demonstrate your ability to connect with customers and provide exceptional service.
Highlight Relevant Experience:Include specific examples from your past roles that showcase your customer service skills. Mention any experience you have in fast-paced environments or handling customer inquiries effectively.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Teleperformance
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to creating meaningful experiences.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle an irate customer or resolve a complaint. Practising your responses can help you feel more confident and articulate during the interview.
✨Highlight Your Communication Skills
Since the role requires engaging with customers over the phone, emphasise your communication skills. Be ready to discuss how you listen actively, ask the right questions, and convey information clearly to ensure customer satisfaction.
✨Research the Company
Familiarise yourself with the company and its values, especially their commitment to customer service. This knowledge will allow you to tailor your answers and show that you are genuinely interested in being part of their team.
