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- Tasks: Join our team to provide top-notch customer service and support for a leading international newspaper.
- Company: Be part of a dynamic and compassionate team at a trusted global news organisation.
- Benefits: Enjoy a competitive salary of £12.60 per hour and a supportive work environment.
- Why this job: This role offers the chance to make a real impact while working with an energetic team.
- Qualifications: A passion for customer service and strong communication skills are essential.
- Other info: This is an onsite role in Bristol with set shifts; training provided.
- Start Date: 20/04/2026
- Salary: £24,570 PA
- Site: Spectrum House, Central Bristol – this is an onsite role only, no work at home option available
- Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday)
- Training Duration: 2 weeks
Could this be the opportunity you have been waiting for?
- Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers?
- Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality. People who will listen, understand and ask the right questions to find the best solutions!
Customer Service Specialist - Bristol onsite (Swindon) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Bristol onsite (Swindon)
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding our mission at StudySmarter and how we support our customers will help you connect better during the interview process.
✨Tip Number 2
Prepare to showcase your communication skills. Since this role involves interacting with customers, think of examples where you've successfully resolved issues or provided excellent service in previous roles.
✨Tip Number 3
Be ready to demonstrate your problem-solving abilities. Consider scenarios where you've had to think on your feet and come up with effective solutions, as this will be crucial in a customer service environment.
✨Tip Number 4
Show enthusiasm for the role and the industry. Expressing genuine interest in working with us and supporting our customers can set you apart from other candidates.
We think you need these skills to ace Customer Service Specialist - Bristol onsite (Swindon)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service. Use specific examples from your past experiences to demonstrate how you can contribute to the team and support the company's mission.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for this role, such as communication, problem-solving, and empathy. Mention any previous customer service experience and how it has prepared you for this position.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Teleperformance
✨Show Your Personality
Since the role emphasises the importance of personality, make sure to let your character shine through during the interview. Be friendly, approachable, and engage with the interviewer to demonstrate that you can connect with customers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service experience. Prepare examples from your past where you successfully handled difficult situations or provided exceptional service to customers.
✨Understand the Company
Research the newspaper and its values before the interview. Being knowledgeable about the company will show your genuine interest in the role and help you align your answers with their mission and goals.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This not only shows your enthusiasm for the position but also gives you a chance to learn more about the team and the work environment.