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- Tasks: Provide exceptional customer service and support for a leading international newspaper.
- Company: Join a dynamic team at one of the world's most trusted newspapers.
- Benefits: Earn £12.60 per hour with a supportive work environment and training provided.
- Why this job: Be part of a compassionate team that values personality and meaningful customer interactions.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Onsite role in Bristol with set shifts; training lasts 2 weeks.
Start Date: 2nd June 2025
Salary: £12.60 per hour
Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available
Shifts: 37.5 hours per week (shifts will be set between 8am-8pm Monday to Friday, 9-6 Saturday and Sunday)
Training Duration: 2 weeks
Could this be the opportunity you have been waiting for? Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers? Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality. People who will listen, understand and ask the right questions to find the best solutions!
Customer Service Specialist - Bristol onsite (Swindon) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Bristol onsite (Swindon)
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding our mission at StudySmarter and how we support our customers will help you connect with the role and demonstrate your enthusiasm during any conversations.
✨Tip Number 2
Practice your communication skills. Since this role involves interacting with customers, being able to articulate your thoughts clearly and empathetically is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle difficult customers or resolve complaints effectively. Having a few examples ready can showcase your problem-solving skills during interviews.
✨Tip Number 4
Showcase your personality! We value individuals who can bring their unique flair to the team. Be yourself in conversations and let your passion for customer service shine through, as this is what makes you stand out.
We think you need these skills to ace Customer Service Specialist - Bristol onsite (Swindon)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Use specific examples from your past experiences to demonstrate how you have successfully handled customer interactions and resolved issues.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for this role, such as communication, problem-solving, and empathy. Make sure to include any previous customer service experience and relevant training.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Teleperformance
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to creating meaningful experiences.
✨Prepare for Common Customer Scenarios
Anticipate common customer service scenarios that may arise in the role. Think about how you would handle difficult situations or complaints, and be ready to discuss your problem-solving strategies during the interview.
✨Highlight Your Communication Skills
Since the role requires engaging with customers over the phone, emphasise your communication skills. Practice speaking clearly and confidently, and consider doing mock interviews to refine your ability to listen actively and respond appropriately.
✨Research the Company and Its Values
Familiarise yourself with the company’s mission and values, especially their commitment to customer service. This knowledge will allow you to align your answers with what they are looking for and show that you are genuinely interested in being part of their team.
