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- Tasks: Join our team to provide top-notch customer service and support for a leading international newspaper.
- Company: Be part of a dynamic and compassionate team at a trusted global news organisation.
- Benefits: Enjoy a competitive salary of £12.60 per hour and a supportive work environment.
- Why this job: This role offers a chance to make a real impact while working with an energetic team.
- Qualifications: A passion for customer service and strong communication skills are essential.
- Other info: This is an onsite role in Bristol with set shifts; training provided.
- Start Date: 20/04/2026
- Salary: £24,570 PA
- Site: Spectrum House, Central Bristol – this is an onsite role only, no work at home option available
- Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Friday, 9-6 Saturday and Sunday)
- Training Duration: 2 weeks
Could this be the opportunity you have been waiting for?
- Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers?
- Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality. People who will listen, understand and ask the right questions to find the best solutions!
Customer Service Specialist - Bristol onsite (Bristol) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Bristol onsite (Bristol)
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding the mission of the newspaper you’ll be supporting will help you connect better with customers and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Practice active listening skills. Since the role involves understanding customer needs, being able to show that you can listen and respond appropriately will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions. Think of examples from your past experiences where you successfully resolved customer issues or provided exceptional service, as these will likely come up in your interview.
✨Tip Number 4
Show your personality! The job description mentions that callers want to talk to people with personality, so be sure to let your authentic self shine through during your interactions with us.
We think you need these skills to ace Customer Service Specialist - Bristol onsite (Bristol)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Customer Service Skills: In your CV and cover letter, provide specific examples of your previous customer service experiences. Highlight situations where you successfully resolved issues or created positive experiences for customers.
Highlight Your Personality: Since the role emphasises personality, make sure to convey your enthusiasm and approachability in your application. Use a friendly tone and share anecdotes that demonstrate your ability to connect with customers.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Teleperformance
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to creating meaningful experiences.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle various customer service scenarios. Think about common challenges in customer service and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Research the Company
Familiarise yourself with the company and its values, especially their commitment to customer service. Understanding their mission and the role they play in the industry will help you align your answers with their expectations during the interview.
✨Demonstrate Your Communication Skills
Since the role involves talking to customers, showcase your communication skills throughout the interview. Speak clearly, listen actively, and engage with the interviewer. This will reflect your ability to connect with customers and provide the support they need.