At a Glance
- Tasks: Assist customers with online subscriptions via phone, live chat, and email.
- Company: Join Teleperformance, a global leader in customer management with over 300,000 colleagues worldwide.
- Benefits: Enjoy perks like discounts, wellbeing resources, and a cycle to work scheme.
- Other info: Paid training provided, with opportunities for career progression and monthly awards.
- Why this job: Be part of a dynamic team that values communication and emotional intelligence while making a real impact.
- Qualifications: Great communication skills and a proactive, customer-focused attitude are essential.
- Start Date: 29/06/2026
- Salary: £26,227 PA
- Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available
- Shifts: 37.5 hours per week (shifts will be set between 8am-10pm Monday to Sunday
- Training Duration: 2 weeks
Could this be the opportunity you have been waiting for?
- Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers?
- Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality. People who will listen, understand and ask the right questions to find the best solutions!
- Can you use your great communication skills to provide top-tier customer service through phone, live chat and email?
- Are you customer focused with a proactive and self-motivated approach to how you work?
- Do you have good technological skills (both on PCs and in using mobile applications?
Values we look for you to have:
- Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
If you are thinking this sounds like you and you are answering YES to our questions... then you could be our next customer service superstar!
Who are we at Teleperformance and what do we do?
We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff.
We have a reputation for our hard work, impressive results, and an incredible work environment, what’s not to love?
We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need.
We offer a multi-channel approach, meaning we support in various ways, such as telephone, email, and web chat, through to white mail and social media interactions.
We invest in our teams and provide some fantastic opportunities for progression.
If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen.
Job Overview
As a member of our expanding team here at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role; such as:
- You will be the first point of contact to assist customers with their online subscription enquiries and account management.
- You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails.
Still interested…Great News!! Well here is what a typical day In the office will look like..
- You will start your day signing into your systems, making sure you are ready for the day ahead.
- You will engage with a variety of customers who have questions regarding their online subscription.
- You will troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions, payments and online accounts-This could mean tweaking a package slightly or perhaps a complete overhaul, but either way you will work closely with your customer to agree on something suitable.
- Working in a fast-paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game at all times.
- With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.
The start of your journey with Teleperformance
You get two weeks classroom-based training (paid of course) followed by two further weeks in our graduation bay. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
What’s in it for you- PERKS PERKS PERKS!
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
The other important stuff:
The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).
If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:
- Identity check
- Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
- Basic Criminal Records Check
- Employment/Academic History Check - for a period three years leading up to your application.
- We will require documented evidence of your three-year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Customer Service Specialist - Bristol onsite in Newport employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture in the heart of Bristol. Our commitment to employee growth is evident through our award-winning training programmes and numerous progression opportunities, ensuring that every team member can thrive in their career. With a focus on collaboration, emotional intelligence, and solution orientation, we create a dynamic environment where your contributions are valued and recognised, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Bristol onsite in Newport
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Teleperformance's commitment to customer service and their multi-channel approach will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident and prepared to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Be ready to showcase your emotional intelligence. Think of examples from your past experiences where you've successfully handled difficult customers or resolved conflicts, as this is a key trait they are looking for.
✨Tip Number 4
Since this role requires working onsite, ensure you have a plan for commuting to the Bristol location. Being punctual and showing your commitment to being present at the workplace can make a positive impression.
We think you need these skills to ace Customer Service Specialist - Bristol onsite in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any previous roles where you provided support through phone, email, or live chat.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues in the past and how you embody the values Teleperformance is looking for.
Highlight Technological Skills:Since the role requires good technological skills, be sure to mention your proficiency with PCs and mobile applications. Provide examples of how you've used technology to enhance customer interactions.
Showcase Soft Skills:In your application, highlight soft skills such as emotional intelligence, critical thinking, and solution orientation. These are key attributes for the Customer Service Specialist role and will set you apart from other candidates.
How to prepare for a job interview at Teleperformance
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the values of the company.
✨Demonstrate Your Communication Skills
Since the role involves interacting with customers through various channels, practice articulating your thoughts clearly. During the interview, focus on active listening and responding thoughtfully to questions, showcasing your ability to communicate effectively.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Think about potential challenges you might face in the role and prepare responses that highlight your problem-solving skills and emotional intelligence.
✨Research the Company and Its Values
Familiarise yourself with Teleperformance and its mission. Understanding their commitment to customer care and employee development will allow you to tailor your answers to reflect their core values, making you a more appealing candidate.
