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- Tasks: Assist customers with online subscriptions and account management through calls, webchat, and emails.
- Company: Join Teleperformance, a global leader in customer management with over 300,000 colleagues worldwide.
- Benefits: Enjoy perks like discounts, wellbeing resources, and a cycle to work scheme.
- Why this job: Be part of a dynamic team supporting a trusted newspaper while developing your skills in a fun environment.
- Qualifications: Great communication skills and a passion for customer service are essential; tech-savvy is a plus!
- Other info: Paid training provided, with opportunities for career progression and monthly awards for top performers.
Start Date: 2nd June 2025
Salary: ÂŁ12.60 per hour
Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available
Shifts: 37.5 hours per week (shifts will be set between 8am-8pm Monday to Friday, 9-6 Saturday and Sunday)
Training Duration: 2 weeks
Could this be the opportunity you have been waiting for? Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers? Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? As we say, our callers want to talk to people with personality. People who will listen, understand and ask the right questions to find the best solutions!
Can you use your great communication skills to provide top-tier customer service through phone, live chat and email? Are you customer focused with a proactive and self-motivated approach to how you work? Do you have good technological skills (both on PCs and in using mobile applications)? If you are thinking this sounds like you and you are answering YES to our questions... then you could be our next customer service superstar!
Who are we at Teleperformance and what do we do? We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff. We have a reputation for our hard work, impressive results, and an incredible work environment. We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need.
We offer a multi-channel approach, meaning we support in various ways, such as telephone, email, and web chat, through to white mail and social media interactions. We invest in our teams and provide some fantastic opportunities for progression. If you want to develop yourself and expand your career, our award-winning training programmes and exceptional training teams are on hand to help to make this happen.
Job Overview: As a member of our expanding team here at Teleperformance, you will have the opportunity to take on a variety of responsibilities within your role; such as:
- You will be the first point of contact to assist customers with their online subscription enquiries and account management.
- You will play a key role in providing information and support to a global customer base and creating a unique customer experience through inbound calling line, webchat and responding to emails.
Still interested…Great News!! Well here is what a typical day in the office will look like:
- You will start your day signing into your systems, making sure you are ready for the day ahead.
- You will engage with a variety of customers who have questions regarding their online subscription.
- You will troubleshoot/problem solve, and through effective questioning and active listening look to resolve issues such as subscriptions, payments and online accounts.
- Working in a fast-paced targeted environment you will strive to achieve, always looking to maximise opportunities, on your “A” game at all times.
With an hour of rest time (made up of 30 minutes for lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.
The start of your journey with Teleperformance: You get two weeks classroom-based training (paid of course) followed by two further weeks in our graduation bay. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
What’s in it for you - PERKS PERKS PERKS!
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to ÂŁ1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Customer Service Specialist - Bristol onsite employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Bristol onsite
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Teleperformance's mission and how they support their customers will help you align your answers during any interviews or discussions.
✨Tip Number 2
Practice your communication skills. Since this role involves engaging with customers through various channels, consider role-playing scenarios with friends or family to enhance your ability to listen actively and respond effectively.
✨Tip Number 3
Get comfortable with technology. Brush up on your skills using PCs and mobile applications, as being tech-savvy is crucial for troubleshooting customer issues efficiently.
✨Tip Number 4
Prepare for a fast-paced environment. Think of examples from your past experiences where you successfully managed multiple tasks or handled high-pressure situations, as this will demonstrate your ability to thrive in a targeted setting.
We think you need these skills to ace Customer Service Specialist - Bristol onsite
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your communication skills and ability to resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work at Teleperformance and how your personality aligns with their values of compassion and energy.
Highlight Technological Skills: Since the role requires good technological skills, be sure to mention any experience you have with PCs and mobile applications. Provide examples of how you've used technology to enhance customer interactions.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work in a fast-paced environment. Highlight your proactive approach and willingness to learn during the training period.
How to prepare for a job interview at Teleperformance
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what the company values.
✨Demonstrate Effective Communication Skills
Since the role involves interacting with customers through various channels, practice articulating your thoughts clearly. Use examples from your past experiences to showcase your ability to listen actively and ask the right questions.
✨Familiarise Yourself with Technology
Brush up on your technological skills, especially with PCs and mobile applications. Be prepared to discuss any relevant software or tools you’ve used in previous jobs that could be beneficial in this role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific customer issues, such as subscription problems or payment queries, and be ready to explain your thought process.
