Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service via phone, email, and social media.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Work from home with a competitive salary of £12.85 per hour.
- Why this job: Gain valuable experience in banking while working in a supportive environment.
- Qualifications: No previous experience required; just bring your positive attitude and communication skills.
- Other info: Full-time role with a 6-week training period; no time off during training.
Customer Service Specialist Banking & Financial Services (Remote)
Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Due to our success we have exciting opportunities in our Banking and Financial Service sector You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry
Start Dates: 13th Oct 2025
- Salary: 14.00 per hour
- Location: Work From Home
- Shifts: Full Time 40 hrs between 3.00pm-12.00am, 5 days over Monday – Sunday, Full flexibility required
- Training: 3 weeks then 3 weeks Grad Bay
- Contract: Permanent
- Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
**Please note we do not allow any time off/holiday requests within training or the first few weeks after this**
Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration– You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence–You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Skills needed to be a Customer Service Representative
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Be driven to work towards achievable targets
Financial Sector – Key Responsibilities
- Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
- Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
- Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
- Have excellent attention to detail
- Be knowledgeable of our clients process and products and how best to support the customer
DisclaimerPlease be vigilant against job scams. Teleperformance willnevercontact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
DisclaimerPlease note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Specialist - Banking and Financial Services (Leeds) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Banking and Financial Services (Leeds)
✨Tip Number 1
Familiarise yourself with the banking and financial services sector. Understanding common terms and practices will help you engage confidently during interviews and demonstrate your interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires a professional telephone manner, consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research Teleperformance and their values. Knowing their commitment to customer service excellence can help you align your answers with their expectations during the interview process.
✨Tip Number 4
Prepare for situational questions by thinking of examples from your past experiences where you demonstrated problem-solving skills and empathy. This will showcase your ability to handle difficult situations effectively.
We think you need these skills to ace Customer Service Specialist - Banking and Financial Services (Leeds)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and achievements. Emphasise your communication skills, attention to detail, and any customer service experience, even if it's informal.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples to demonstrate your problem-solving abilities and how you can contribute to delivering exceptional customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Teleperformance
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent verbal communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to convey information effectively and show that you can engage with customers in a professional manner.
✨Demonstrate Empathy and Patience
The role requires a good listener who can convey empathy. Prepare examples from your past experiences where you successfully handled difficult situations or provided support to someone in need. This will highlight your ability to connect with customers and resolve their queries with understanding.
✨Research the Company and Its Services
Familiarise yourself with Teleperformance and its offerings in the banking and financial services sector. Understanding their processes and products will not only help you answer questions more effectively but also show your genuine interest in the company and the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of potential customer issues you might face and how you would handle them. Practising these scenarios will help you feel more confident and prepared during the interview.
