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- Tasks: Provide exceptional customer service via phone, email, and social media.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Enjoy remote work, competitive pay, and a permanent contract.
- Why this job: Be part of a passionate team dedicated to delivering excellence in customer experience.
- Qualifications: No previous experience required; just bring your positive attitude and communication skills.
- Other info: Full-time role with a 6-week training period; background checks are mandatory.
Customer Service Specialist Banking & Financial Services (Remote)
Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Due to our success we have exciting opportunities in our Banking and Financial Service sector You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry
Start Dates: 13th Oct 2025
- Salary: 14.00 per hour
- Location: Work From Home
- Shifts: Full Time 40 hrs between 3.00pm-12.00am, 5 days over Monday – Sunday, Full flexibility required
- Training: 3 weeks then 3 weeks Grad Bay
- Contract: Permanent
- Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
**Please note we do not allow any time off/holiday requests within training or the first few weeks after this**
Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration– You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence–You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Skills needed to be a Customer Service Representative
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Be driven to work towards achievable targets
Financial Sector – Key Responsibilities
- Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
- Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
- Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
- Have excellent attention to detail
- Be knowledgeable of our clients process and products and how best to support the customer
DisclaimerPlease be vigilant against job scams. Teleperformance willnevercontact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
DisclaimerPlease note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Specialist - Banking and Financial Services (Birmingham) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Banking and Financial Services (Birmingham)
✨Tip Number 1
Familiarise yourself with the banking and financial services sector. Understanding common terms and practices will help you engage confidently during interviews and demonstrate your interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires a professional telephone manner, consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research Teleperformance and their values. Knowing their commitment to customer service excellence can help you align your answers with their expectations during the interview process.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues or provided excellent customer service.
We think you need these skills to ace Customer Service Specialist - Banking and Financial Services (Birmingham)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and achievements. Emphasise your communication skills, attention to detail, and any customer service experience, even if it's informal.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples to demonstrate your problem-solving abilities and how you can contribute to delivering exceptional customer service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Teleperformance
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent verbal communication is key. During the interview, make sure to articulate your thoughts clearly and maintain a polite tone. Practise active listening to demonstrate your ability to understand and respond effectively.
✨Demonstrate Empathy and Patience
The role requires a good listener who can convey empathy. Prepare examples from your past experiences where you successfully handled difficult situations with patience and understanding. This will show that you can create a positive experience for customers.
✨Familiarise Yourself with Financial Services
Even if you don't have prior experience, it's beneficial to research the banking and financial services sector. Understand common customer queries and the types of products offered. This knowledge will help you answer questions confidently and show your commitment to the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service scenarios. Think of examples where you've resolved issues or provided exceptional service. Highlight your problem-solving skills and your ability to work towards achievable targets.
