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- Tasks: Provide exceptional customer service via phone, email, and social media.
- Company: Join Teleperformance, a certified great workplace in the UK, dedicated to excellence.
- Benefits: Enjoy remote work, competitive pay, and a supportive training environment.
- Other info: Full-time role with a 6-week training period; background checks required.
- Why this job: Be part of a dynamic team making a real impact in banking and finance.
- Qualifications: No experience needed; just bring your communication skills and a positive attitude.
Customer Service Specialist – Banking & Financial Services (Remote)
Teleperformance certified as great place to work UK in 2023!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry
Start Dates: 13th April 2026
- Salary: £14.00 per hour
- Location: Work From Home
- Shifts: Full Time 40 hrs over 4.30am- 1.30pm, 5 days over Monday – Sunday, Full flexibility required
- Training: 3 weeks then 3 weeks Grad Bay
- Contract: Permanent
- Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
**Please note we do not allow any time off/holiday requests within training or the first few weeks after this**
Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration– You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence– You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Skills needed to be a Customer Service Representative
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Be driven to work towards achievable targets
Financial Sector – Key Responsibilities
- Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
- Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
- Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
- Have excellent attention to detail
- Be knowledgeable of our client’s process and products and how best to support the customer
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Specialist - Banking and Financial Services employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Banking and Financial Services
✨Tip Number 1
Familiarise yourself with the banking and financial services sector. Understanding common terms and processes will help you engage confidently during interviews and demonstrate your interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of telephone interaction, consider role-playing scenarios with friends or family to enhance your verbal communication and listening skills.
✨Tip Number 3
Research Teleperformance and their values. Knowing their commitment to customer service excellence can help you align your answers during the interview and show that you're a good fit for their team.
✨Tip Number 4
Prepare for potential situational questions. Think about how you would handle difficult customer interactions, as demonstrating your problem-solving abilities will be crucial in this role.
We think you need these skills to ace Customer Service Specialist - Banking and Financial Services
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and achievements. Emphasise your communication skills, attention to detail, and any customer service experience, even if it's informal.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples to demonstrate your problem-solving abilities and your commitment to providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Teleperformance
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent verbal communication is key. During the interview, make sure to articulate your thoughts clearly and maintain a polite and professional tone. Practising common customer service scenarios can help you demonstrate your ability to handle conversations effectively.
✨Demonstrate Empathy and Patience
Employers are looking for candidates who can convey empathy and understanding. Be prepared to share examples from your past experiences where you successfully resolved conflicts or helped someone in need. This will show that you possess the qualities necessary to support customers in challenging situations.
✨Research the Company and Its Services
Familiarise yourself with Teleperformance and its role in the banking and financial services sector. Understanding their products and processes will not only impress your interviewers but also enable you to answer questions more confidently and accurately.
✨Prepare for Regulatory Questions
Since the role involves adhering to regulatory requirements, be ready to discuss how you would ensure compliance while providing exceptional service. Think about scenarios where you had to follow rules or guidelines and how you balanced them with customer satisfaction.