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- Tasks: Provide exceptional customer service via phone, email, and social media.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Enjoy remote work flexibility and a competitive salary of £12.85 per hour.
- Other info: Full-time role with a 6-week training period; must be available for shifts from 08:00 to 20:00.
- Why this job: Be part of a passionate team dedicated to delivering outstanding customer experiences.
- Qualifications: No previous experience required; just bring your positive attitude and communication skills.
Customer Service Specialist – Banking & Financial Services (Remote) Teleperformance certified as great place to work UK in 2023!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry Start Dates: 13th April 2026Salary: £14.00 per hourLocation: Work From HomeShifts: Full Time 40 hrs over 4.30am- 1.30pm, 5 days over Monday – Sunday, Full flexibility requiredTraining: 3 weeks then 3 weeks Grad BayContract: PermanentBackground Checking: Right to Work in the UKCriminal Record CheckCredit CheckAny other associated checks **Please note we do not allow any time off/holiday requests within training or the first few weeks after this** Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner.Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.Open-Mindedness- You are able to be open to different ways of thinking and new ideas.Critical Thinking- You are able to think logically when making decisions.Solution Orientation- Having a forward thinking mindset focused on resolving challenges.Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone mannerAbility to deliver excellent service with outgoing nature Excellent verbal communication skillsA good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detailBe driven to work towards achievable targets Financial Sector – Key ResponsibilitiesProvide exceptional and efficient customer service across our telephone, email, webchat and social media channelsUse your problem-solving skills to support our customers, resolve their query and create a positive experience.Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detailBe knowledgeable of our client’s process and products and how best to support the customerDisclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Specialist - Banking and Financial Services employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Banking and Financial Services
✨Tip Number 1
Familiarise yourself with the banking and financial services sector. Understanding common terms, processes, and customer concerns can give you an edge during interviews and help you demonstrate your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. Since this role requires excellent verbal communication, consider role-playing scenarios with friends or family to enhance your ability to convey empathy and resolve issues effectively.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved conflicts or challenges, as these will be valuable to highlight during your interview.
✨Tip Number 4
Be prepared to discuss how you handle difficult situations. Reflect on times when you've had to manage challenging conversations and be ready to share these experiences, as they demonstrate your resilience and customer service skills.
We think you need these skills to ace Customer Service Specialist - Banking and Financial Services
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Specialist position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and achievements. Emphasise your communication skills, attention to detail, and any customer service experience, even if it's informal.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples to demonstrate your problem-solving abilities and your commitment to delivering excellent customer service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Teleperformance
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent verbal communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common customer service scenarios to showcase your polite and courteous telephone manner.
✨Emphasise Problem-Solving Abilities
Highlight your problem-solving skills by discussing past experiences where you successfully resolved issues. Be prepared to answer situational questions that assess how you would handle difficult conversations or customer queries, showing your proactive approach.
✨Demonstrate Empathy and Patience
Employ empathy in your responses to show that you understand the importance of customer feelings. Share examples of how you've handled challenging situations with patience and understanding, which are crucial traits for this role.
✨Research the Company and Its Values
Familiarise yourself with Teleperformance's commitment to excellence and their values. Being knowledgeable about the company will not only impress the interviewers but also help you align your answers with their expectations and culture.