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- Tasks: Provide exceptional customer service via phone, email, and social media.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Enjoy 28 days holiday, career development, and amazing discounts on travel and utilities.
- Why this job: Gain valuable experience in banking while working in a supportive and dynamic environment.
- Qualifications: No experience needed; just bring your positive attitude and communication skills!
- Other info: Full training provided; no time off during the first 8 weeks.
Customer Service Specialist – Banking & Financial Services (Glasgow) Teleperformance certified as great place to work UK in 2023! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Insurance sector – no previous experience necessary. Start Dates : Various January 2025 Salary : From £11.44 per hour Location : Office Based in Glasgow Shifts : Varying shifts (Part Time not available) Training : 1-4 weeks Contract : Permanent Background Checking : Right to Work in the UK Criminal Record Check Credit Check Any other associated checks **Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training** Our Benefits On-line recruitment process, with potential job offer within 24 hours 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Length of Service and monthly recognition awards Opportunities for career development and progression Employee welfare support with free access to our Mental Health Employee Assistance programme Pension Scheme Something Extra Discounted holidays, flights and hotels Discounted utility bills Cineworld tickets – Up to 55% off Virgin Trains – 20% off Virgin Experience Days – 20% off 25% off O2 and 20% of EE Mobile Contracts Sony – 20% off Mobile Phones Ray-Ban – 20% off Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Financial Sector – Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client’s process and products and how best to support the customer You can follow us on: – @TeleperformanceUK – @TeleperformanceUK – @TPmarketingUK
Customer Service Specialist - Banking and Financial Services employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Banking and Financial Services
✨Tip Number 1
Familiarize yourself with the banking and financial services sector. Understanding common terms, processes, and customer concerns will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal communication, consider role-playing scenarios with friends or family to enhance your telephone manner and problem-solving abilities.
✨Tip Number 3
Showcase your ability to handle difficult situations. Prepare examples from your past experiences where you successfully resolved conflicts or provided exceptional service, as this will demonstrate your proactive approach.
✨Tip Number 4
Research Teleperformance and their values. Being knowledgeable about the company’s commitment to customer service excellence will help you align your answers with their expectations during the interview.
We think you need these skills to ace Customer Service Specialist - Banking and Financial Services
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Specialist position. Understand the key responsibilities and skills required, such as excellent verbal communication and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any customer service experience, even if it's not in the banking sector, and showcase your ability to handle difficult situations.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working at Teleperformance and how your skills can contribute to delivering exceptional customer service.
Prepare for Background Checks: Be ready for the background checks mentioned in the job description. Ensure you have the necessary documentation to prove your right to work in the UK and be prepared for a criminal record and credit check.
How to prepare for a job interview at Teleperformance
✨Show Your Customer Service Skills
Make sure to highlight any previous experience in customer service, even if it's informal. Talk about how you handled difficult situations and provided excellent service, as this role requires a professional and courteous telephone manner.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved issues in the past. This will showcase your ability to think on your feet and provide effective solutions, which is crucial for this position.
✨Communicate Clearly and Confidently
Practice your verbal communication skills before the interview. Being able to convey empathy and understanding over the phone is essential, so ensure you can articulate your thoughts clearly and confidently.
✨Research the Company and Sector
Familiarize yourself with Teleperformance and the banking and financial services sector. Understanding their values and the regulatory requirements will help you answer questions more effectively and show your genuine interest in the role.
